IT help Desk

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

About Doherty AssociatesDoherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms.We are a Microsoft Gold Partner with...

The Role: You will be responsible for : Escalating technical issues to the relevant parties when needed and following up till the issues are closed.Ensuring all standards and procedures are followed and maintained.Answering queries and resolving issue relating to usage of standard applications and IT services.Providing monthly help desk reports.Ideal...

DescriptionThe Service Desk Analyst is the first line of support for Glory and the orchestrator for the rest of IS. To fulfil this position and be successful, you must have a good technical mindset, excellent customer service skills and a degree of patience. Being on the front line involves exposure to senior individuals across the organisation, meaning that...

Job Responsibilities:First Point of Contact: Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases.Troubleshooting: Perform remote troubleshooting through...

Job Responsibilities:First Point of Contact: Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases.Troubleshooting: Perform remote troubleshooting through...

Job Responsibilities:First Point of Contact: Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases.Troubleshooting: Perform remote troubleshooting through...

Job Responsibilities:First Point of Contact: Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases.Troubleshooting: Perform remote troubleshooting through...

Job Responsibilities:First Point of Contact: Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases.Troubleshooting: Perform remote troubleshooting through...

3+ Years experience in a help desk and/or call center environment.3+ years equivalent work experience in an IT technology environment.3+ Years of working knowledge of MS Office Suites and MS Windows Operating Systems.Degree in Computer Science (CS), Management Information Systems (MIS) or equivalent training and experience.Strong verbal and written...