Desktop Support Team Lead
14 hours ago
- Support the IT Leadership team with the overall management of desktop services, helping foster a service focused approach to desktop and end user compute services
- Lead the EUC team, foster inclusive culture, and manage stakeholder relationships
- Oversee daily EUC operations, ensure SLA targets are met and act as escalation point for service issues
- Prepare weekly and monthly overviews of team performance against KPIs and SLAs
- Maintain endpoint standards, enforce security and compliance via tooling, and support risk controls EUC devices
- Manage end-to-end device lifecycle of end user assets, maintaining inventory accuracy, and traceability
- Align EUC with regulatory standards (ITIL/IS27001) and support audits
- Govern and maintain the EUC Knowledge base
- Manage day‑to‑day interactions with OEM/reseller/support providers
Requirements:
- Min 6 years in desktop support in ITIL-based environment
- Proven experience leading desktop/EUC support across multiple sites
- Min 3 years in a leadership position
- Hands‑on with device lifecycle and asset management
- Coaching leadership style; develops people and promotes accountability
Alternatively, interested candidates may apply through Tech Staffing's website
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