Technical Support Assistant Manager

2 weeks ago

Klang, Selangor, Malaysia Infinity Logistics & Transport Sdn Bhd Full time 40,000 - 60,000 per year

Infinity Logistics & Transport Sdn Bhd are a leading logistics provider in Malaysia with a strong presence across Southeast Asia and 15+ countries. Our services include Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services.

Why Join Us?

Top 5 Global Flexitank Producer

Largest Malaysia-Thailand Landbridge Service Provider

Major NVOCC Player in Port Klang

Leading 20' High Cube Container Operator in SEA

Location: Pulau Indah

Job Responsibilities:

Major Duties:

  • Lead and oversee technical support activities including product improvement initiatives and incident handling
  • Supervise a team of Technical Support Engineer to ensure timely resolve issues and continuous improvement
  • Handle cross-functional communication and reporting to senior management on technical performance and project outcome
  • Manage and prioritize technical projects including incident root cause analysis and implementation of effectiveness of corrective action

Minor Duties:

  • Ensure documentation of technical procedures, analysis reports and strategic recommendations for product development and improvement
  • Train and mentor team members to build technical expertise and improve problem-solving capabilities
  • Review metrics and reports and provide insights and recommendations for product development and improvement
  • Undertake ad-hoc assignments and special projects as assigned by management

Job Specifications

  • Minimum Bachelor in Engineering , or any related field.
  • 5+ years of working experience, preferably with at least 1-2 years in a supervisory or managerial capacity.
  • Strong analytical and problem-solving skills.
  • Excellent documentation skills are essential.
  • Computer literate.
  • Able to communicate in Mandarin to handle China suppliers and customers.
  • Willingness to work at Pulau Indah.

Job Type: Full-time

Pay: RM4, RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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