Senior Executive, Policy Servicing-2

2 weeks ago

Kuala Lumpur Group Head Office, Malaysia Prudential plc Full time

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis. You will report to a Team Lead within the Policy Services team and ensure requests received are processed accurately within the service level agreement

Job Description:

 

Shield function comprises:

Workflow verification and clearance

Refund of excess payments received

Issuance of acknowledgement letters

Change of payer

Termination of policy

Processing of change plan request

 

Day to day responsibilities:

1) Process customer requests under the Shield function in accordance to guidelines, service standards and quality.

2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.

Who we are looking for:

Experience

Degree holder with at least 1-2 years working experience in Health insurance policy servicing, working in the Shield function.

Competencies & Personal Traits

Keen learner and able to work independently

Customer-oriented, with good interpersonal and communication skills

Meticulous, able to process requests with accuracy and meet service standards

Problem solving skills

Hardworking, meticulous and dedicated team player.

Willing to work long hours and weekends (if required) to support peak period

Good team player with keen eye to details and ability to work under pressure.

High level of integrity, take accountability of work and good attitude

Proficient in MS Office

Education

Degree holder

Language

English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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