E-Commerce Manager

18 hours ago

Subang Jaya Selangor, Malaysia The Body Shop Full time

Position Overview:

We are seeking an experienced E-commerce Manager to lead online sales and digital marketing efforts for one of InNature Berhad's key subsidiaries overseeing and grow client storefronts across Shopee, Lazada, TikTok Shop and web platforms.

This person will manage our brand's presence across e-commerce platforms leading a dedicated team, driving marketplace performance, executing marketing strategies, and liaising with platform partners to ensure smooth store operations and revenue growth. You'll be responsible for growing sales, optimizing product listings, and driving traffic through strategic advertising.


Key Responsibilities:

Team & Platform Partner Management

  • Lead and oversee platform partners managing day-to-day operations of stores across Shopee, Lazada, TikTok and brand websites.
  • Set performance standards, KPIs, and governance to ensure operational quality, platform compliance, and campaign readiness.
  • Establish and enforce SOPs, review partner performance, and manage escalations to meet business objectives.

Market & Competitor Analysis

  • Benchmark against competitors to understand pricing, campaign strategy, and product trends.
  • Conduct market and competitor analysis to benchmark pricing, campaign strategies, platform initiatives, and product trends.
  • Stay up to date with marketplace changes, new features, and consumer behaviour trends to inform strategy.

Performance Management & Optimization

  • Monitor and review e-commerce performance across all platforms (sales, traffic, conversion, ad spend) and provide strategic recommendations for improvement.

Cross-Functional & Stakeholder Management

  • Coordinate with internal teams (marketing, logistics, customer service, finance) and external partners to ensure smooth end-to-end e-commerce operations.
  • Lead issue resolution and escalation management related to platform performance, campaigns, or customer experience.

Reporting & Insights

  • Consolidate and present campaign performance, business results, and actionable insights to internal stakeholders.

Requirements:

  • Bachelor's degree in Marketing, Business, E-commerce, or related field
  • At least 5 years of experience in e-commerce and digital ads (beauty industry is a plus)
  • Strong knowledge of online platforms like Shopee, Lazada, and ad tools (Meta, TikTok, Lazada Ads)
  • Good analytical and problem-solving skills
  • Able to work independently, manage projects, and multitask
  • Creative mindset with attention to detail
  • Basic knowledge of SEO, SEM, or digital marketing is a bonus

Why Join Us?

  • Annual salary reviews and performance-based bonuses to reward our employees.
  • Work-Life Balance – Enjoy a 5-day work week that supports your well-being and personal time.
  • Strategic Workplace Location – Our office is conveniently located near public transportation, making your daily commute easier.
  • Enjoy a range of exclusive rewards, including employee's engagement events, product allowances and special staff rates across our Group's offerings.
  • Career advancement Opportunities
  • Inclusive & Respectful Environment – Join a diverse team where individuality is celebrated, and your voice truly matters.

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