E-commerce Manager

1 day ago

Petaling Jaya, Malaysia Twenty Four Six Sdn Bhd Full time

**E-commerce Manager - Ourah (Twenty Four Six)**

**Location**: Petaling Jaya, Selangor

**Job Type**: Full-time

**About Us**:
Ourah, under **Twenty Four Six Sdn Bhd**, is a growing e-commerce brand dedicated to delivering high-quality products with a seamless digital shopping experience. We are looking for a dynamic **E-commerce Manager** to scale our online presence, drive sales, and elevate Ourah into a leading brand in the digital marketplace.

**Key Responsibilities**:
**1. E-commerce Growth Strategy & Execution**
- Develop and execute a comprehensive e-commerce strategy for **Ourah**, aligning with the overall business objectives of Twenty Four Six Sdn Bhd.
- Manage and optimize product listings, pricing strategies, and promotional campaigns across platforms like **Tiktok, Shopee, Lazada, and the brand website**.
- Lead website performance improvements, ensuring seamless **UI/UX** and mobile-first optimization.
- Collaborate with internal teams to ensure a **smooth supply chain, fulfillment, and customer service experience**.

**2. Performance Marketing & Sales Optimization**
- **Plan, launch, and optimize paid ad campaigns** across **Facebook, Instagram, TikTok, and Google Ads** to maximize ROI.
- Implement A/B testing on product pages and campaigns to **improve conversion rates and customer retention**.
- Develop data-driven strategies using Google Analytics, Meta Business Suite, and e-commerce performance reports.

**3. Marketplace Management & Expansion**
- **Manage Shopee, Lazada, and other online marketplaces**, ensuring competitive pricing, promotions, and high-quality product listings.
- Optimize customer reviews, ratings, and engagement on digital platforms to **build trust and brand credibility**.
- Identify new e-commerce channels and international expansion opportunities for **Ourah’s growth**.

**4. Customer Experience & Retention**
- **Enhance the online shopping journey** by improving UI/UX, personalization, and seamless checkout experiences.
- Work closely with customer support teams to **ensure quick resolution of inquiries and maintain brand reputation**.

**5. Data-Driven Decision Making**
- Track and analyze key performance metrics, including **sales, conversion rates, traffic sources, and customer behavior**.
- Provide regular reports with actionable insights to optimize marketing spend and improve profitability.
- Stay updated on industry trends, competitor analysis, and new tools to keep **Ourah at the forefront of digital commerce**.

**Qualifications & Skills**:

- **3-5 years of experience in e-commerce, digital marketing, or online retail management.**:

- Expertise in **TikTok, Shopee, Lazada, Shopify or WooCommerce**.
- Strong understanding of **Facebook Ads, TikTok Ads, Google Ads, and SEO strategies**.
- Proficiency in Google Analytics, Meta Business Suite, and e-commerce performance tracking tools.
- Analytical mindset with experience in **A/B testing, CRO (Conversion Rate Optimization), and funnel optimization**.
- Excellent project management and leadership skills.

**Preferred Qualifications**:

- Experience in **fashion, beauty, or lifestyle brands** is a plus.
- Knowledge of logistics, fulfillment, and cross-border e-commerce.
- Passion for building a digital-first brand and scaling an e-commerce business.

Pay: From RM8,000.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Professional development

Work Location: In person

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