E Commerce Manager

**ABOUT ARCHE DIGITAL**

Arche Digital is a leading leading E-Commerce Enabler and Fulfillment Center in Malaysia that provides full service of E-Commerce supply chain activities from brand store management to order fulfillment. We are affiliated with AnyMind Group Inc., a pioneering tech conglomerate based in Japan.

Our aims is to help businesses or brands to expand their business into e-commerce marketplaces, such as Lazada, Shopee etc. Our clientele are retailers, manufacturers and brand owners.

**ABOUT THIS ROLE**

This role involves managing product listings, online marketing campaigns, client’s experience optimization, and data analysis to achieve revenue and customer acquisition goals. The E-Commerce Manager will work closely with cross-functional teams such as marketing, logistics, and IT to ensure smooth operations and successful growth in online channels.
- Great career advancement and remuneration package._

**JOB DESCRIPTION**

**Operations**
- Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance, and performance.
- Ensure that daily site maintenance is conducted; correcting product descriptions, product placement, new item posting, out-of-stock item removal, optimization and functionally meets and exceeds company expectations. This is a tactical job of maintenance of the site through marketplaces such as Shopee, Tiktok & Lazada.
- Strategy planning, management, forecasts, and results. These include short and long-term objectives, customer metrics, and overall performance.

**Merchandising**
- Collaborate with the marketing & merchandising team to ensure marketplace vendors are supported with all promotional activity and digital marketing campaigns
- Develop the merchandising strategy and deck to ensure the site is well merchandised according to company directives and standards are merchandising is updated based upon the needs of the business for the product to look fresh and new.
- Plan out and execute marketplace promotions to maximize growth.

**Buying**
- Develop and implement the assortment and inventory plan to match the sales plan.
- Work with other divisions to maximize inventory
- Provide ongoing strategic insights and recommendations of new marketplace channels with growth plans.
- Replenishment and reorders
- Reporting daily sales
- Reporting weekly sales report to management

**Customer Service**
- Collaborate with an internal customer support team
- Overseeing the development of customer relationships through marketplace and reviewing monthly customer service reports including returns, fulfilment and any other customer issues or feedback.
- Putting into place action items to ensure the efficiency of the process

**EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS**
- Bachelor’s degree in Business, Marketing, or related field.
- 3-5 years of experience in e-commerce, digital marketing, or online retail management.
- Proven track record of driving e-commerce sales and improving conversion rates.
- Strong analytical skills and experience working with data to drive decisions.
- Familiarity with SEO, SEM, PPC, and other digital marketing strategies.
- Excellent project management and organizational skills.
- Strong communication and interpersonal skills.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,997.77 - RM9,174.80 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

Expected Start Date: 02/10/2025