E-commerce Assistant Manager/e-commerce Specialist

1 day ago

Petaling Jaya, Malaysia Boost Unity Sdn Bhd Full time

**Key Responsibilities**:
**Store & Sales Management**:

- Manage and grow our official stores on **TikTok Shop, Lazada, and Shopee**.
- **Develop and propose comprehensive sales and marketing plans** tailored to each platform to achieve revenue targets.
- Execute end-to-end campaigns, including live streams, vouchers, and flash sales.

**Content & Customer Service**:

- Create and optimize product listings with high-converting content (images, videos, descriptions).
- **Be the primary point of contact for all e-commerce customer service**, including responding to inquiries, resolving issues, and managing reviews to ensure a positive brand experience.

**Operations & Logistics**:

- **Coordinate closely with the warehouse team** to monitor order status, ensure accurate and timely fulfillment, and resolve any delivery issues.
- **Manage the returns and exchange process**, working with customers and the warehouse to facilitate smooth returns when necessary.

**Analysis & Strategy**:

- Analyze platform data and KPIs (sales, traffic, conversion) to track performance and identify new growth opportunities.
- Stay on top of the latest platform trends, features, and marketing tools to keep our strategy ahead of the curve.
- Hands-on experience managing and growing e-commerce stores on **TikTok Shop, Lazada, and/or Shopee**.
- Proven ability to **develop and execute sales and marketing plans**.
- Experience in **managing e-commerce customer service** and maintaining high customer satisfaction ratings.
- **Proven ability to collaborate with warehouse or logistics teams** to ensure efficient order-to-delivery cycles and handle returns.
- A data-driven mindset with skills in analyzing sales reports and customer insights.
- Creative, up-to-date with social commerce trends, and possess strong organizational skills to manage multiple platforms and tasks simultaneously.
- Able to communicate with our regional team from China and across SEA

Pay: RM3,600.00 - RM4,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Experience**:

- E-commerce: 1 year (preferred)

**Language**:

- Chinese (preferred)
- English (required)
- Malay (preferred)

Work Location: In person

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