E-commerce Manager

5 hours ago

Petaling Jaya, Malaysia Supermom Management Service Full time

**1. Overall E-commerce Operations Management**
- Develop and execute end-to-end e-commerce strategies across platforms such as Shopee, Lazada, TikTok Shop, and the company website.
- Plan and drive annual, quarterly, and monthly sales targets, ensuring the team achieves all KPIs.
- Oversee store performance, growth roadmap, and platform compliance.

**2. Product & Listing Management**
- Supervise product listing processes including title creation, key selling points development, pricing strategy, and inventory monitoring.
- Work closely with procurement and warehouse teams to ensure product availability, accurate stock levels, and smooth logistics operations.
- Monitor product lifecycle and initiate actions to boost product competitiveness.

**3. Marketing & Traffic Growth**
- Plan and execute promotional campaigns, livestream strategies, content marketing, and membership programs.
- Evaluate advertising performance (TikTok Ads, Meta Ads, Google Ads) and continuously optimize ROI.
- Monitor platform tools (vouchers, campaigns, flash sales) to maximize visibility and traffic.

**4. Data Analysis & Business Insights**
- Analyze sales performance, conversion rates, traffic sources, and customer behavior to identify opportunities and optimize sales strategies.
- Prepare regular business review reports for senior management.
- Conduct competitive analysis and track industry trends.

**5. Platform Management & Project Coordination**
- Maintain strong communication with platform key account managers to secure campaign slots, marketing resources, and traffic support.
- Coordinate effectively with cross-functional teams including warehouse, customer service, marketing, and creative teams.
- Manage key operational projects and ensure timely execution.

**6. Customer Experience & After-sales Management**
- Improve store ratings and customer satisfaction by optimizing customer journey and SOPs.
- Oversee customer service workflow and support in handling major customer complaints.
- Reduce negative reviews, cancellation rates, and return/refund issues through process improvement.

**7. Team Leadership**
- Lead and manage the e-commerce team (operations, customer service,, designers).
- Provide guidance, performance evaluation, training, and talent development.
- Cultivate a results-driven, collaborative, and efficient working culture.

**Requirements**:

- Diploma or Bachelor’s degree in Marketing, Business Administration, E-commerce, or related fields.
- Minimum 3-5 years of hands-on experience in e-commerce operations (Shopee/Lazada/TikTok).
- Experience managing TikTok Shop is highly preferred.
- Strong understanding of platform rules, advertising tools, traffic mechanisms, and promotional systems.
- Excellent analytical skills with the ability to interpret data and solve problems.
- Highly self-driven, able to work under pressure, strong organizational and decision-making skills.
- Experience in team management and ability to lead cross-functional collaboration.
- Proven track record in achieving GMV growth or developing high-performing products is an added advantage.

Pay: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Professional development
- Vision insurance

**Language**:

- Chinese (preferred)
- English (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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