Executive, Quality Improvement

Quality Assurance & Accreditation Management

• Coordinate quality initiatives, particularly in the academic core areas.
• Manage and coordinate internal and external quality assurance activities, including all activities related to provisional, full, re-accreditation, compliance evaluation and closing-the-loop of academic programmes by the MQA and other regulatory bodies.
• Act as resource person for faculty on regulatory standards and best practices.
• Prepare and submit documents for new and existing programmes to MoHE, MQA, and international accreditation bodies. Ensure all university programmes have the required and current approvals from MoHE.
• Manage self-accreditation processes and serve as secretariat for the Panel of Assessors (POAs).
• Provide administrative support to faculty during the development and submission of new programmes and the accreditation of current programmes.
• Coordinate meetings and documentations for the Board of Studies (BOS).
• Coordinate accreditation and monitoring visits by regulatory bodies.
• Implement staff quality awareness and development programmes.

Quality Management Systems

• Manage ISO activities and coordinate audit exercises.
• Act as document controller for policies, guidelines, and procedures.
• Develop and review quality management procedures and translate policies into actionable processes.
• Manage timely review of all policies.
• Ensure corrective and preventive actions are effectively implemented.
• Ensure audit and review findings are closed via E-CAR.

Administrative & Procedural Duties

• Develop annual plans for academic quality activities, including logistics such as venue management, facilities, and vendor sourcing.
• Serve as secretariat for the Academic Quality Committee (AQC) and Administrative Quality Committee (AdQC), preparing agendas, collating papers, drafting minutes, and ensuring action plans are monitored and closed.
• Draft AQC Reports to Senate and MQA.
• Coordinate, prepare and review documentation for accreditation, SETARA, Self-Accreditation, rankings, ratings and other relevant visits.
• Assist in coordinating Academic Council (AC) and Professional Education Advisory Committee (PEAC) meetings.
• Update and maintain the department's programme database and electronic filing systems, ensuring accuracy and accessibility.
• Propose and manage the annual budget for projected quality activities.
• Manage and report stakeholder feedback from students, partner schools, and staff.
• Act as secretariat for sentinel events.
• Represent Manager in meetings/discussion during his/her absence.
• Supervise and train additional staff (new staff/part timer/contract staff) by providing effective guidance, support and training as to ensure that work/task given meets the target or deadlines.
• Perform other tasks as required by management.

Job Requirement

• Bachelor's Degree or equivalent.
• Minimum 2 years of experience in the education industry; familiarity with MoHE and MQA processes is an advantage.
• Good understanding of academic quality assurance and quality management systems; experience in accreditation is preferred.
• Strong communication skills in English and Bahasa Melayu, with good interpersonal and teamwork abilities.
• Analytical and detail-oriented, with experience in data or root-cause analysis.
• Proficient in Microsoft Office applications, with strong administrative and organisational skills.
• Professional, reliable, and able to work independently with minimal supervision.
• Excellent time management skills, able to manage multiple tasks and meet deadlines.
• Resourceful, service-oriented, and committed to continuous improvement.

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person