Customer Service Officer

1 week ago


Butterworth, Penang, Malaysia Suiwah Corporation Bhd Full time

Company Description

A massive retail chain of supermarkets and convenience stores, including global trading activities managed by Sunshine Wholesale Mart Sdn. Bhd.

Role Description

  • Develop and implement PR strategies and campaigns aligned to the mall's brand positioning and business objectives.
  • Support advertising, promotions and event planning: coordinate themed promotions, mall-wide events
  • Maintain strong tenant relations.
  • Coordinate with internal departments.
  • Record and maintain customers database.
  • Monitor media coverage and campaign results.
  • Manage crisis communication or urgent media issues as they arise.
  • Must be able to do sales talk and have strong convincing skills.

Qualifications

  • Bachelor's degree in Marketing, Public Relations, Communications or related field.
  • Fresh graduates with excellent PR and Communications Skills are encouraged to apply. Training will be provided for fresh graduate. Candidate with 2 to 3 years working experience in PR/marketing/events (mall or retail environment) are encouraged to apply.
  • Excellent written and verbal communication skills in English, Bahasa Malaysia, additional languages (Mandarin/Tamil/Chinese Dialects) will be an added advantage.
  • Creative thinker, strong event-management mindset, high attention to detail. Ability to multitask and collaborate with multiple stakeholders.

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