Customer Care Officer

6 hours ago

Butterworth, Penang, Malaysia DMM Sales Sdn. Bhd. Full time

Job Title: Customer Care Officer (Automotive)

Department: After-Sales

Location: DMMS Butterworth, Penang

Reporting To: Branch Manager

Job Summary:

The Customer Care Officer is responsible for ensuring excellent customer service delivery, handling customer inquiries and complaints efficiently, and fostering strong customer relationships. This role plays a vital part in maintaining customer satisfaction and loyalty within the automotive after-sales and service environment.

Key Responsibilities:

  • Act as the main point of contact for customers regarding service appointments, feedback, and inquiries.
  • Coordinate with service advisors and workshop teams to ensure timely and accurate communication to customers.
  • Monitor and follow up on service jobs to ensure prompt completion and customer satisfaction.
  • Handle customer complaints or issues professionally and escalate to the relevant department when necessary.
  • Conduct post-service follow-up calls to measure customer satisfaction and gather feedback for improvement.
  • Maintain accurate records of customer interactions, feedback, and service reports.
  • Assist in implementing customer retention programs and loyalty initiatives.
  • Support sales and after-sales promotional activities when required.
  • Ensure compliance with the company's customer service standards and guidelines.

Requirements:

  • Minimum Degree in Business Administration, Automotive Management, or a related field.
  • Prior experience in customer service, preferably in the automotive industry.
  • Strong communication and interpersonal skills.
  • Ability to handle complaints tactfully and provide solutions in a timely manner.
  • Good organizational and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Fluent in Bahasa Malaysia and English.
  • Customer-oriented mindset with a positive attitude.
  • Familiarity with vehicle service processes and basic technical knowledge.
  • Able to work independently and as part of a team.
  • Pleasant personality with a strong sense of responsibility.

Job Types: Permanent, Fresh graduate

Pay: From RM2,200.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person

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