Payment Investigation

21 hours ago

Greater Kuala Lumpur, Malaysia OCBC Full time

Job Description

  • The Remittance Investigation Analyst oversees ,follow-up investigation for remittance related payments
  • .To liaise with bankers/customers and business units to resolve payment-related exceptions and ensure that these are resolved in a timely manner
  • .To identify existing process gaps and propose operational, service and risk-related improvements for implementation
  • .Investigates into Bankers'/Customer's/Business Units' Remittance requests, inquiries and feedback and revert to them with findings within the agreed Service Level Agreements
  • .Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure
  • .Documents all investigation cases handled daily for records, management reporting and performance measurement purposes
  • .Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts et
  • cTo perform any ad-hoc tasks as assigned from time to time and/or participate i
  • nUAT/Projects as and when required
  • .To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness
  • .To be involved in regular process reviews to manage risk & control and ensure team's strict compliance to laid down controls and procedures

**.

Job Qualificatio**

  • ns

Able to communicate effectively and work in a team with oth
- ersAble to multi-task and manage priorities in a fast-changing environm
- entPossess strong analytical and problem-solving ski
- llsAble to use design thinking principles to improve and streamline existing proces
- sesProficient in the use of MS Off
- iceMeticulous individual with an eye for det

ail

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