Production Support Analyst – Payments

1 week ago

Greater Kuala Lumpur, Malaysia Certus Recruitment Group Full time

Production Support Analyst – Payments & SWIFT

Kuala Lumpur

Competitive Base + Bonus (DOE)

Certus Recruitment Group is partnered with a global financial institution seeking a skilled
Production Support Analyst
to join their Payments technology team in Kuala Lumpur.

This role is ideal for someone who enjoys troubleshooting complex systems, improving stability, and supporting mission-critical payment flows—particularly those involving
SWIFT
and related payment rails.

Key Responsibilities

  • Monitor and support payments applications, ensuring stability, accuracy, and timely processing
  • Investigate and resolve production incidents, escalating as required and contributing to root cause analysis
  • Support SWIFT messaging flows (MT/MX), connectivity, and related payment processing components
  • Maintain and enhance monitoring dashboards, alerts, and observability tools
  • Assist with automation tasks and improvements across scripts, tooling, and operational processes
  • Collaborate with technical teams across infrastructure, networks, and application development
  • Produce documentation, runbooks, and knowledge articles to support ongoing operations

Ideal Candidate Profile

  • Experience in Production Support or Application Support within financial services
  • Understanding of
    Payments
    ,
    SWIFT messaging
    , and related operational workflows
  • Strong technical skills across UNIX/Linux, SQL/Oracle, networking basics, and batch scheduling tools
  • Scripting knowledge (Python or Shell) is beneficial
  • Familiarity with monitoring platforms such as Splunk, Prometheus, or ITRS
  • Clear communicator with strong problem-solving skills and attention to detail

Why Apply?

Join a global financial institution where you'll support high-availability payment systems that power international transactions. You'll gain exposure to modern tooling, cross-border payment operations, and opportunities to develop deeper technical and domain expertise.

Certus Recruitment
is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.

  • Payments Operations Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Coda Payments Full time

    **What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

  • Product Analyst Intern

    2 days ago

    Kuala Lumpur, Malaysia MOL Accessportal Sdn Bhd Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that...

  • Product Analyst Intern

    2 days ago

    Kuala Lumpur, Malaysia MOL Accessportal Sdn Bhd Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that...

  • Product Support Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Infor Full time

    **About Infor** We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion. **Position Summary** **Your Responsibilities Include**: - Serves as primary support liaison between company and customer and documents incidents in required tracking...

  • Production support

    2 weeks ago

    Greater Kuala Lumpur, Malaysia Cognizant Full time 80,000 - 120,000 per year

    Production support - Data EngineerKey ResponsibilitiesIncident Management & Troubleshooting: Act as the first and second level support for production issues related to data pipelines, databases, and analytics platforms.Root Cause Analysis for recurring incidents and implement solutions to prevent future occurrences, collaborating with teams.System Monitoring...

  • Payment Investigation Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kamlax Global Technologies Full time 50,000 - 80,000 per year

    Hiring: Payment Investigation Analyst / Remittance Investigation Officer (Junior Level) Kuala Lumpur Fresh Graduate – 3 Years Experience Follows Singapore Public HolidaysWe're expanding ourCustomer Service & Investigation (CSI)team under thePayment Operations – Centre of Excellenceand are looking forjunior talentwho are eager to grow in the banking &...

  • Fp&a Analyst

    6 days ago

    Kuala Lumpur, Malaysia Coda Payments Full time

    FP&A Analyst **What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with...

  • D365 Support Analyst

    2 weeks ago

    Greater Kuala Lumpur, Malaysia Turner & Townsend Full time 60,000 - 120,000 per year

    Who is Turner & Townsend?All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we've been helping to deliver transformational programmes across...

  • Technical Support

    2 weeks ago

    Kuala Lumpur, Malaysia Coda Payments Full time

    **What we do** Founded in 2011, Coda Payments (“Coda”) is the leading provider of secure, cross-border monetisation solutions for digital products and services in more than 60 markets. Through our three services: Codashop, xShop, and Codapay, we help top digital content publishers worldwide such as Activision Blizzard (Call of Duty: Mobile, Diablo...

  • Application Maintenance/Production Support

    6 days ago

    Greater Kuala Lumpur, Malaysia Encora Inc. Full time

    Role : Application Maintenance/Production SupportDomain - Core BankingSub- Domain : L3 supportPlatform/Product - REM & ROS (Payments)Server/Database - AS400/DB2Languages - RPG/COBOLOS : AS400Other Requirements -AldonSFTPMQDirect ConnectSWIFT Telegraphic Transfer, Demand Draft, Cashier's Order, Local RTGS payment, GIRO, real time payment (FAST, Paynow)