Head, T&O Common Service Delivery

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Bank Full time 150,000 - 200,000 per year

T&O organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over ~50,000 people across 59 markets with c.$2.5bn run & $1.75b in investment costs that land in T&O for delivery of programs. T&O Quarterly Portfolio Review (QPR's) manage ~$500-600m each year & another ~$500m for next 1.5 years of Fit for Growth (FFG) investments. In all, ~80% of investment costs land in T&O for delivery and this presents a significant challenge of cost avoidance, gaining efficiency and finding the best value for investment dollars.

In partnership with Technology & Operations (T&O) Program and project teams, the T&O Common Service Delivery for Projects will be responsible for identifying opportunities & establishing central T&O delivery service offerings – a structured, T&O-wide services programme aimed at developing, standardising, and scaling services that programme and portfolio management can across T&O and Business functions.

This strategic role will lead delivery optimisation efforts and operational efficiency across T&O by implementing best-in-class practices and establishing a centralised suite of delivery services to support repeatable and high-value programme and project management functions. These initiatives are expected to deliver sustainable cost savings of $10–20 million annually.

The ideal candidate will bring a strong entrepreneurial mindset, a proven track record in driving delivery excellence, and deep expertise in project, programme, and portfolio management. The role requires exceptional interpersonal skills, the ability to foster cross-functional collaboration, and the agility to drive new ways of working across a large, complex organisation.

Working closely with the T&O Program, Project. Release & Change Teams, Portfolio Leads, and key Business and Functional stakeholders, the role will ensure the effective planning, execution of delivery initiatives across the Bank. The scope blends strategic foresight, service offering and management expertise, financial acumen, and hands-on execution – offering a strong platform for collaborating across the enterprise.

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