Head of Information Technology

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia RIAmetric Full time 100,000 - 120,000 per year

The Head IT Operations is responsible to lead IT Operations Department, consisting of the Cloud, Infrastructure, NAC and Operations Teams. Focused on managing the operation, delivery and continuous improvement of common services across the Group, ensuring that the services are fit for purpose and are delivered to the Group in line with agreed SLAs, schedules and budget.

As a member of the Technology Leadership Team, the IT Operations Head will contribute to the development of the Technology Strategy, IT / Cyber Security Strategy and Business Plan and will be accountable for the execution.

Job Responsibilities

Financial


• Strong project and IT service management skills to ensure the overall strategy focus and execution of the Technology Strategy.

Customer


• Responsible for the operations, maintenance, efficiency and effectiveness of the IT Operations services meeting the demands of the businesses and the whole NTT Data Payment Services business.


• Accountable for the operation & support of the IT Operations services according to the agreed SLAs, costs and schedules.


• Accountable for resolution of all issues and problems related to the IT Operations services, meeting SLAs and KPIs in all severities and priorities.

Internal Processes

Accountable for:-


• To contend with major incidents and situations that need to be handled immediately and resolutely.


• The ever greening, service improvement, demand management, change management, benchmarking, reporting, etc of the IT Operations services.


• The development of upgrades and enhancements to the existing service and development of new services to meet business demands.

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