Technical Support Engineer

5 days ago

Malaysia Office Penang Centific Full time

About Centific

At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,

and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people

– from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed.

About Job

Overview:
We are looking for a Technical Support Engineer to support and maintain Microsoft Purview product. The ideal candidate will manage incoming support tickets, handle backlog items, triage issues efficiently, and perform in-depth technical investigations. A strong problem-solving mindset, proactive ownership, and solid communication skills are essential. Coding or scripting experience is a significant plus.

Key Responsibilities:

  • Handle, prioritize, and resolve incoming support tickets related to Microsoft services or infrastructure.
  • Triage issues to the appropriate team or engineer, ensuring efficient case routing and timely follow-up.
  • Maintain and monitor the ticket backlog, driving resolution and SLA adherence.
  • Perform root cause analysis and technical investigation for recurring or complex issues.
  • Collaborate with product, engineering, and operations teams to ensure consistent service quality and stability.
  • Document troubleshooting steps, resolutions, and known issues for continuous knowledge improvement.
  • Use scripting or coding (e.g., PowerShell, Python, C#, SQL) to automate diagnostics, data pulls, or repetitive processes.
Centific is an equal opportunity employer. We aim to create an inclusive workplace and leverage the power of diversity. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. Workplace discrimination related to being pregnant and pregnancy-related harassment, including discrimination in the hiring process, is strictly prohibited in Centific Global Solutions.

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