Technical Support Engineer

5 days ago

Penang, Malaysia Indium Corporation Of America Full time

Job Summary:

Technical Support Engineer's core responsibility is to render technical support for sales activities. Through execution, he will learn and refine tactical skills, gaining a solid understanding of customers'/reps' businesses and goals. Technical Support Engineer is accountable for all technical services in his assigned territory and is subject to his immediate superior's redefinition of responsibility boundaries.

Essential Functions & Responsibilities

  • Highly self-motivated, independent, and able to function well in a team.
  • Provides technical support and services, such as offering product and process recommendations, troubleshooting, and conducting on-site product evaluations and qualifications.
  • Educates, trains and acts as a technical resource for customers, distributors and internally.
  • Carry the role of a technical spokesperson for the company.
  • Provide customer feedback on technical issues/requirements.
  • Identify, plan, recommend, and complete technical programs that lead to innovative applications and extensions of existing and new technologies essential to Indium Corporation's business.
  • Participates in technical strategic planning.
  • May assist in planning regional Business & Marketing goals.
  • Establish a network and a good reputation, promoting Indium's value as the industry's technical leader.
  • Documents experimental data/observations, prepare reports, write technical papers/blogs, and makes oral presentations.
  • Commitment to continually excel in technical competency through active participation in external/internal training, conferences, joint projects and gathering market information on product technical aspects and trend development.

Requirement

  • Bachelor/master's degree in electrical or Electronics Engineering, Chemical Engineering, Mechanical Engineering, Materials Engineering, or equivalent.
  • Having 2-5 years of relevant experience in semiconductor packaging assembly or SMT (Surface Mount Technology) is preferred.
  • Proficiency in using software tools for data analysis, such as Minitab and spreadsheet applications.
  • Strong written/oral communication skills in English are necessary.
  • Basic computer literacy and working knowledge of Microsoft Office.
  • Good communication skills.

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