Multilingual Guest Services Officer

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Cruise Placement Full time

Job Summary

We are hiring Guest Services Officers to join the onboard hospitality team on Royal Caribbean (皇家加勒比) cruise ships through our recruitment partner network.

You will provide premium front-desk service to international and Chinese-speaking guests, helping create memorable cruise experiences in a multicultural, live-in environment.

Key Responsibilities

  • Greet and assist guests at embarkation and throughout their voyage
  • Manage check-in/check-out procedures and guest accounts (within 3 minutes)
  • Handle SeaPass cards, currency exchange, and onboard service inquiries
  • Provide accurate and friendly information about ship activities and shore excursions
  • Respond to guest issues or complaints with empathy and efficiency (within 20 minutes)
  • Support lost-and-found operations, immigration paperwork, and customs procedures
  • Uphold a guest satisfaction rating of 98% or higher

Requirements

  • Minimum Age: 21 years and above
  • At least 2 years of experience in front desk or guest relations at a 4- or 5-star hotel; cruise experience is an advantage
  • Fluent in English and Mandarin; other languages (French, Spanish, German) are a plus
  • Diploma or degree in Hospitality, Hotel Management, or Tourism is preferred
  • Service-oriented, proactive, collaborative, presentable, and detail-oriented
  • Must comply with onboard grooming and uniform standards (including no visible tattoos while in uniform)
  • Currently employed or recently employed (left previous job within the last 12 months is preferred)
  • Willing to live and work onboard for the contract duration

Work Environment

  • Multinational team and international guest exposure
  • Live-in accommodation and meals onboard
  • Training and career development opportunities

How to Apply

  • Apply directly through this platform
  • OR send your resume via WhatsApp to: for faster screening

(We encourage you to contact us via WhatsApp for quicker response and interview scheduling.)

About RCG (Royal Caribbean Group)

It is one of the world's largest and most awarded cruise companies, operating globally recognized brands and sailing to over 70 countries each year. This is your chance to join a world-class hospitality team and grow your culinary career on an international stage.

Job Type: Full-time

Pay: RM10,000.00 per month

Benefits:

  • Additional leave
  • Gym membership
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Are you currently still in the relevant position or industry, or have you left the relevant industry and position for less than one year?
  • Besides the languages you've listed, are there any other languages you can communicate in at a basic level?
  • Have you had experience with cash handling and currency exchange in the hotel?
  • Do you have experience handling check - in procedures and welcome activities for large groups checking into a hotel?

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Hotel: 2 years (Required)
  • Front desk: 2 years (Required)

Language:

  • Mandarin (Required)
  • English (Required)

Work Location: In person

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