Guest Service Assistant

DUTIES AND RESPONSIBILITIESRegister guests and assigns rooms. Accommodates special requests whenever possible.Assists in pre-registration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashiering, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations,...

PurposeTo supervise and support the Guest Services (and/or Front Office) team to deliver exceptional service in line with Sofitel's "Art de Vivre" luxury philosophy.To ensure that every guest's arrival, stay and departure is seamless, personalised and leaves a strong positive impression.To assist the Manager in maintaining high operational standards, guest...

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Assist the guests to complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established...

POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

Company DescriptionThe Maple Suite is a premier serviced residences and all-suite hotel located in Kuala Lumpur, Malaysia. Established on May 28, 1997, it is strategically situated within walking distance of iconic destinations such as KL Tower, Petronas Twin Towers (KLCC), and Bintang Walk. Known for offering luxurious accommodations suited for both...

Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50250ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late...

Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationW Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50450ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill....

Primary ResponsibilitiesFront Office OperationAssist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessaryWelcome guests on arrival, register and issue room keys according to departmental standards and proceduresEnsure that members...

The Guest Services Representative will be responsible for the efficient rooming of hotel guests according to standard operating procedures. Prepares and maintains records pertinent to guests staying in the hotel and control of room status. Records, maintains and collates room accounts. Ensures that all guests settle their accounts before leaving the...