Guest Services Assistant

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time 18,000 - 30,000 per year

DUTIES AND RESPONSIBILITIES

  1. Register guests and assigns rooms. Accommodates special requests whenever possible.

  2. Assists in pre-registration and blocking of rooms for reservations.

  3. Thoroughly understand and adheres to proper credit, check- cashiering, and cash handling policies and procedures.

  4. Understands room status and room status tracking.

  5. Knows room locations, types of rooms available, and room rates.

  6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

  7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

  8. Knows the location and types of available rooms as well as the activities and services of the property.

  9. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

  10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

  11. Knows how to use front office equipment.

  12. Process guest check-outs.

  13. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

  14. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

  15. Uses proper telephone etiquette.

  16. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

  17. Validate parking tickets.(In-house guests and events).

  18. Communicate services and amenities of the hotel to guests.

  19. Obtain proper identification for tax-exempt guests and attach the form to registration card.

  20. Reports any unusual occurrences or requests to the manager or assistant manager.

  21. Knows all safety and emergency procedures, Is aware of accident prevention policies.

  22. Must be able to work on weekends and public holiday or as and when needed.

  23. Maintains the cleanliness and neatness of the front desk area.

  24. Must be able to work shifts, on weekend, on PH

Job Type: Full-time

Pay: RM2, RM2,001.00 per month

Benefits:

  • Maternity leave
  • Meal provided

Work Location: In person

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