Guest Service Asistant

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES Full time 15,000 - 30,000 per year

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Assist the guests to complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
  • To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID/ passport, collecting of business card and obtaining departure time etc.
  • Safeguard the cash float assigned and to be fully accountable for it.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
  • Process guest check-outs.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, foreign currency exchange etc.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Qualifications

  • Diploma holder in Hotel Management/ Marketing/ Business Administration or related disciplines.
  • Minimum 1-year experience at Front Office. Fresh graduates are welcomed to apply.
  • Pleasant appearance with good interpersonal and communication skills.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills.
  • Service focused personality is essential; customer related experience an asset.
  • Ability to work well under pressure in a fast-paced environment.
  • Has knowledge in Opera system.

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