Guest Service Representative

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Maple Suite Full time 20,000 - 25,000 per year

Company Description

The Maple Suite is a premier serviced residences and all-suite hotel located in Kuala Lumpur, Malaysia. Established on May 28, 1997, it is strategically situated within walking distance of iconic destinations such as KL Tower, Petronas Twin Towers (KLCC), and Bintang Walk. Known for offering luxurious accommodations suited for both business and leisure travelers, the property provides convenient access to the vibrant Golden Triangle's shopping, dining, and entertainment areas. Combining a prime location with warm Malaysian hospitality, The Maple Suite delivers an unforgettable stay experience for its guests.

Role Description

This is a full-time, on-site role based in Kuala Lumpur for a Guest Service Representative. The Guest Service Representative will assist guests with check-in and check-out procedures, provide exceptional customer service for inquiries, and resolve guest issues promptly. Other responsibilities include managing reservations, coordinating with various departments to meet guest needs, and ensuring a welcoming atmosphere in line with the company's high hospitality standards. The role requires active communication and a focus on delivering an exemplary guest experience.

Qualifications

  • Customer service skills, including the ability to handle guest inquiries professionally and maintain a friendly demeanor.
  • Ability to manage reservations, check-in/check-out procedures, and troubleshoot minor operational issues effectively.
  • Strong interpersonal, verbal communication, and problem-solving skills.
  • Proficiency in using standard hotel management software or reservation systems is an advantage.
  • Excellent organizational and multi-tasking abilities in a fast-paced environment.
  • Fluency in English; proficiency in additional languages is a plus.
  • Experience in the hospitality or service industry is preferred.
  • Minimum of a high school diploma or equivalent; further education in hospitality management is advantageous.

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