Guest Service Representative

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Plenitude Gateway Sdn Bhd Full time 20,000 - 60,000 per year

The Guest Services Representative will be responsible for the efficient rooming of hotel guests according to standard operating procedures. Prepares and maintains records pertinent to guests staying in the hotel and control of room status. Records, maintains and collates room accounts. Ensures that all guests settle their accounts before leaving the hotel.

Responsibilities:

· Maintains a friendly, neat and pleasant image to guests.

· Provide courteous service to guests and responds promptly and tactfully to guests' complaints, requests and inquiries.

· Sell, register and assign rooms to incoming guests.

· Check-in and check-out guests based on standard operating procedures.

· Informs other relevant departments on guest arrivals, room changes, check-outs and special arrangements.

· Maintains records of guest arrivals and departures.

· Prepare for each guest a folio.

· Maintain and control an accurate room status.

· Record in the logbook any unusual happenings and important matters that requires follow-up.

· Handles guest mail, parcels, messages etc. and establishing identity of guests before handing them the items.

· Keep a record of incoming mail and messages.

· Maintain an up-to-date record of all room accounts.

· Ensure all guests settle their accounts by the proper form of payment before leaving the hotel.

· To facilitate the use of safe deposit boxes by hotel guests.

· Diligently carry out all requests for wake-up calls.

· Always maintain and respect the privacy of telecommunications.

· Relay to the staff from the next shift all messages and wake-up calls either to transmitted or carried out.

· To be familiar with all emergency procedures.

· To assist in any other ad hoc duties from time to time.

**only shortlisted candidates will be notified**

**fresh graduates are welcome to apply**

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM2,500.00 per month

Benefits:

  • Meal provided
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expected salary for the job?
  • How long is your notice period that you need to serve for your current employer?

Experience:

  • Hospitality: 1 year (Preferred)

Work Location: In person

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