Mandarin Speaker Outlet Manager at KL

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia JEV Management & Trading Full time

Key Responsibilities:

Operational Management

  • Oversee daily restaurant operations to ensure smooth service flow.
  • Maintain high standards of food quality, hygiene, and safety.
  • Monitor inventory levels, manage ordering, receiving, and stock control.
  • Ensure compliance with SOPs, HACCP/food safety guidelines, and company policies.

People & Team Leadership

  • Lead, train, schedule, and motivate front-of-house and back-of-house teams.
  • Conduct staff performance reviews and support staff development.
  • Foster a positive, health-conscious, and teamwork-driven culture.

Customer Experience

  • Ensure excellent customer service and quick issue resolution.
  • Build strong relationships with regular guests and promote brand loyalty.
  • Handle customer feedback professionally and implement improvements.

Business & Financial Performance

  • Assist in achieving sales targets and operational KPIs.
  • Monitor cost control including labour, wastage, and food cost percentages.
  • Support marketing initiatives, seasonal promotions, and product launches.

Brand & Facility Management

  • Ensure the restaurant environment is clean, welcoming, and aligned with healthy lifestyle branding.
  • Coordinate with suppliers and vendors for sustainable and high-quality ingredients.
  • Report maintenance needs and ensure smooth facility upkeep.

Knowledge and Skill Requirements:

At least 2–4 years of experience in restaurant/F&B management (healthy food concept is an advantage).

Strong leadership, communication, and problem-solving skills.

Passion for healthy living, nutrition, and customer service.

Ability to work on shifts, weekends, and public holidays.

Knowledge in POS systems, inventory management, and basic sales reporting.

Proficient in both Mandarin and English

Benefit:

  • EPF + SOCSO
  • Annual Leave + Medical Leave

Job Type: Full-time

Pay: RM4, RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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