Customer Service Officer

4 hours ago

Johor Bahru, Johor, Malaysia Integrated Health Plans Pte Ltd Full time 40,000 - 60,000 per year

Job Description:

  • Handle incoming/outgoing calls and emails within the targeted service levels
  • Act as the subject matter expert and provide coverage advice to customers on their enquiries
  • Work with inter-departments to resolve customers' enquiries
  • Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
  • Issue Letter of Guarantees for patients
  • Book medical appointments on behalf of clients
  • Perform any other administrative function whenever required

Requirements:

  • Good communication, interpersonal and customer engagement skills
  • Good command of English (written and spoken) is a must
  • Mandarin speaking is an advantage to communicate with Chinese speaking clients
  • Customer service experience is required, preferably in a call centre environment
  • Excellent service mindset
  • Team player who can work together with a big team
  • Versatile and adaptive
  • Medical and/or health insurance knowledge is an advantage
  • Must be able to work in shifts, weekends and public holidays

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