Customer Service Officer – Johor Jaya

1 day ago

Johor Bahru, Johor, Malaysia Agensi Pekerjaan AC Services Sdn. Bhd. Full time 17,000 - 20,000 per year

Customer Service Officer (Full-Time)

Basic Salary : RM1,700 – RM2,000 + Commission

Working Hours : Mon - Sat | 8:30 AM – 5:30 PM

Location : Desa Jaya, Johor Bahru

ABOUT US

We are a growing cleaning service company in Johor Bahru looking for a Customer Service Officer to join our team. This role is ideal for someone who enjoys communicating with people, organizing schedules, and working in a fast-paced environment.

Job Responsibilities :

  • Respond to customer calls, messages, and online inquiries in a professional manner.
  • Register customer orders in the system and assign cleaning staff based on schedule and location.
  • Track service progress, update customers, and ensure smooth coordination.
  • Conduct follow-up calls after services to ensure customer satisfaction.
  • Handle customer feedback and assist in resolving issues promptly.
  • Maintain accurate customer information and service records.
  • Support marketing activities such as notifying customers about promotions.
  • Prepare daily, weekly, and monthly service reports.
  • Suggest improvements to service workflows and update service scripts.
  • Coordinate with other departments to ensure smooth service delivery.

Requirements :

  • Good communication and coordination skills.
  • Able to multitask and work under pressure.
  • Basic computer knowledge (Excel, customer service software, messaging apps).
  • Responsible, detail-oriented, and customer-focused.
  • Willing to work on weekends or public holidays when required.

Job Types: Full-time, Permanent

Pay: RM1, RM2,000.00 per month

Work Location: In person

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