Sales/Customer Service
1 day ago
Jawatan: Sales & Customer Service
Kriteria & Kelayakan:
- Minimum Diploma dalam mana-mana bidang.
- Kemahiran komunikasi yang baik dalam Bahasa Melayu & Inggeris.
- Mahir menggunakan komputer & aplikasi asas (Google, Microsoft Office, dsb).
- Pengalaman dalam bidang customer service satu kelebihan, tetapi latihan akan diberikan (on-the-job training & off-the-job training).
- Cekap menyelesaikan isu pelanggan secara cepat dan berkesan.
- Sentiasa menunjukkan sikap ramah, sabar, dan bersemangat dalam melayani pelanggan.
- Boleh bekerja secara individu dan dalam pasukan.
- Mampu bekerja dalam situasi sibuk dan mengutamakan tugasan dengan baik.
Skop Kerja
1. Membuat jualan & mempromosikan produk
- Melayan pertanyaan pelanggan yang walk in ke kedai.
- Memberi maklumat lengkap dan tepat mengenai produk/perkhidmatan.
2. Mengendalikan Aduan & Masalah Pelanggan
- Menerima dan merekod aduan pelanggan.
- Menyelesaikan masalah pelanggan dengan segera dan profesional.
- Menghubungi pihak berkaitan jika perlu (contohnya: bahagian teknikal, penghantaran, jualan).
3. Mengira Stok
- Membuat kiraan stok sebelum buka kedai & closing stok.
4. Meningkatkan Kepuasan Pelanggan
- Menjaga reputasi syarikat melalui layanan mesra dan profesional.
- Memberi cadangan kepada pengurusan berdasarkan maklum balas pelanggan.
5. Bekerjasama Dengan Bahagian (Department) Lain
- Berkomunikasi dengan Bahagian Stor, Admin dan Pemasaran untuk menyelesaikan isu pelanggan dengan lebih berkesan.
Benefit
- Pendapatan: Cecah RM2,500 (Basic+ Komisyen)
- Bonus tahunan
- Elaun kehadiran
- EPF + SOCSO + HRDC
- Company Trip
Job Type: Full-time
Pay: Up to RM2,500.00 per month
Work Location: In person
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