W Cafe Outlet Manager
1 day ago
W Cafe Junior Outlet Manager (JOM) is the first level of management at W Cafe and forms the foundation for future managerial progression. In this role, you will be leading a team of passionate W Cafe Crew(s) to deliver top class customer service while delivering quality food & beverage. Some of your responsibilities include:
Customer Service:
· Ensure W Cafe Crew treat customer in polite manner & upsell as appropriate
· Responding & managing customer complaints
Inventory:
· Ensuring sufficient stock for day to day operation via planning & ordering from business partners
· Lead the team to arrange monthly stock count with the crew
Ops Standard
· Ensuring cleanliness of the work area by ensuring daily/weekly cleaning completed
· Communicate with district manager to resolve sales/operational issues
People Management:
· Schedule team's timetable fairly & optimally while dedicating work among team members according to workstations
· Help reportee succeed by managing and training and providing them with feedback
Operations Basic:
· Ensuring baking and food production according to schedule and quality
· Ensure complete pastry/ sandwich display
· Ensure team understand Product Knowledge
· Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Finance:
· Able to ensure proper opening, closing, shift handover among crews while proper management of petty cash flow & outlet cash bank in
Marketing:
· Co-ordinating with the Headquarters on promotional events and other marketing related events
HSSE:
Maintains safe and healthy work environment by following organization standards and sanitation regulations
Job Type: Full-time
Pay: RM2, RM3,500.00 per month
Benefits:
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Ara Damansara: Reliably commute or planning to relocate before starting work (Preferred)
Location:
- Ara Damansara (Preferred)
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