Indonesian Speaker_Customer Service Executive_Petaling Jaya
1 week ago
Job Description – Indonesian-Speaking Customer Service
- Handle inbound calls and chats, and make outbound calls when necessary.
- Evaluate customer problems or complaints and provide appropriate solutions.
- Respond to customer needs and deliver personalized service.
- Share information about the company's products or services to generate interest.
- Upsell relevant products and services.
- Research required information using available resources.
- Process orders, forms, and applications accurately.
- Route calls to other team members when needed.
- Document key points from customer interactions.
- Identify issues customers may be facing and escalate when necessary.
- Report customer feedback to the team.
- Complete call logs and relevant reports.
- Manage and update customer databases.
- Conduct follow-up calls with customers.
- Enhance customer loyalty by providing a positive phone experience.
- Perform tasks with a moderate level of supervision.
Requirements
- Possess at least a Diploma or Bachelor's Degree in any field.
- Minimum 1 year of working experience in a related role.
- Strong written and verbal communication skills in English, Malay, and Indonesian.
- Able to work confidently and perform well under pressure.
Job Type: Full-time
Pay: RM3, RM3,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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