Indonesian Speaker_Customer Service Executive_Petaling Jaya

1 week ago


Petaling Jaya, Selangor, Malaysia JEV Management & Trading Full time

Job Description – Indonesian-Speaking Customer Service

  • Handle inbound calls and chats, and make outbound calls when necessary.
  • Evaluate customer problems or complaints and provide appropriate solutions.
  • Respond to customer needs and deliver personalized service.
  • Share information about the company's products or services to generate interest.
  • Upsell relevant products and services.
  • Research required information using available resources.
  • Process orders, forms, and applications accurately.
  • Route calls to other team members when needed.
  • Document key points from customer interactions.
  • Identify issues customers may be facing and escalate when necessary.
  • Report customer feedback to the team.
  • Complete call logs and relevant reports.
  • Manage and update customer databases.
  • Conduct follow-up calls with customers.
  • Enhance customer loyalty by providing a positive phone experience.
  • Perform tasks with a moderate level of supervision.

Requirements

  • Possess at least a Diploma or Bachelor's Degree in any field.
  • Minimum 1 year of working experience in a related role.
  • Strong written and verbal communication skills in English, Malay, and Indonesian.
  • Able to work confidently and perform well under pressure.

Job Type: Full-time

Pay: RM3, RM3,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person



  • Petaling Jaya, Selangor, Malaysia JEV Management & Trading Full time

    Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person.Resolve customer complaints and service issues promptly and professionally.Provide accurate and up-to-date information on products and services.Process customer orders, requests, and follow-ups with high accuracy.Maintain and update customer records in CRM systems and...


  • Petaling Jaya, Selangor, Malaysia JEV Management & Trading Full time

    Job Responsibilities1. Recruitment & SelectionAssist in developing recruitment plans, posting job advertisements, screening resumes, and coordinating interviews.Conduct candidate background checks and support end-to-end hiring processes to ensure timely filling of vacancies.2. Training & DevelopmentAssist in planning and organizing team training programs to...


  • Petaling Jaya, Selangor, Malaysia JEV Management & Trading Full time

    Key Responsibilities:Respond to customer inquiries through phone, email, chat, or in-person interactions.Handle and resolve customer issues or complaints promptly and effectively.Provide accurate information regarding company products or services.Process customer orders and requests while ensuring data accuracy and completeness.Maintain and update customer...


  • Petaling Jaya, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    RequirementsRequired languages: Bahasa Malaysia, English.Able to work shifts, weekends and public holidays.Fresh graduates/school leavers encouraged to apply.Full-time positions (Senior Customer Assistant)ResponsibilityMaintaining the level of customer service professionals in promoting the company's products:Provide professional services to customers.To...


  • Petaling Jaya, Selangor, Malaysia Sheraton Petaling Jaya Hotel Full time

    Location:Yue Chinese Restaurant, Sheraton Petaling Jaya HotelJob SummaryAs a Waiter at Yue, you will be the face of our restaurant, delivering attentive and courteous service to guests while showcasing the elegance and traditions of Chinese hospitality. You will ensure a seamless dining experience from the moment guests arrive until they leave.Key...

  • Guest Service Agent

    3 days ago


    Petaling Jaya, Selangor, Malaysia Le Meridien Petaling Jaya Full time

    · Ensure the proper maintenance, repair and the use of telecommunication equipment in the hotel and its facilities.· Investigate complaint regarding Service Centre and take appropriate action to resolve the dissatisfaction.· Ensure that enough associates are available to serve the call.· Assist Team Leader - Service Centre in training new associates and...

  • Hotel Technician

    23 hours ago


    Petaling Jaya, Selangor, Malaysia Sheraton Petaling Jaya Hotel Full time

    Department:Engineering & MaintenanceLocation:Sheraton Petaling Jaya HotelReports To:Chief Engineer / Engineering ManagerThe Hotel Building Engineer is responsible for the maintenance, repair, and efficient operation of all building systems and equipment. This includes HVAC, plumbing, electrical, and general facilities upkeep to ensure a safe, comfortable,...


  • Petaling Jaya, Selangor, Malaysia Havas Malaysia Sdn Bhd Full time

    Calling interns out there who are looking to gains hands-on experience in client servicing, campaign coordination, and strategic planning.What You'll Get:Real-world exposure to managing client accountsMentorship from industry professionalsOpportunity to work on exciting projectsA dynamic and collaborative work environmentWho We're Looking For:Passionate...

  • Guest Service Agent

    3 days ago


    Petaling Jaya, Selangor, Malaysia Le Meridien Petaling Jaya Full time

    Handle check-in and check-out.Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System.Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.Should assist and help when groups,...


  • Petaling Jaya, Selangor, Malaysia Jaya Grocer (Trendcell Sdn. Bhd.) Full time

    About Jaya GrocerJaya Grocer is an affiliate of Grab, Southeast Asia's leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and...