Monitoring Analyst

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

Monitoring Analyst

Scope of Work

1. Deliver Monitoring Operations to:

• Deliver monitoring of network, various server platform and application services.

• Provide monitoring and support services with response to messages, alarms or problems identified by monitoring/management tools.

2. Handle Level 1 / 1.5 problem resolution:

• Troubleshooting/resolution of event detected within the stipulated time, SOP and Service Level Agreement.

• Escalate issues to second level support in accordance to standard operating procedure and problem resolution workflow.

• Coordinate closely with Level 2 & 3 engineers, vendors and suppliers for quicker problem resolution.

3. Perform Schedule routines:

• Executes scheduled routines in accordance with standard procedures predefined.

• Execute schedule health checks.

Requirement

Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent certifications

2.     Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, HTTP/HTTPS, VPN, etc.)

3.     Experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix)

4.     Familiarity with routing and switching protocols (e.g., OSPF, BGP, VLANs, MPLS) would be added advantage

5.     Basic knowledge of firewall configurations and network security best practices

6.     Experience with network performance analysis tools and techniques

  1. Basic knowledge of various network, server and operating systems is preferable

  2. Must be willing to work 12 hours shift (rotation of 4 days work and 4 days off)

Good to have

  • Possess good analytical and problem solving skills
  • Possess effective communication skills with good command of English language both in written and spoken
  • Candidate must be a self-starter with a positive work attitude and be able to work independently

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