IT Incident Manager

**What We Do** Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web...

Company / Role OverviewWe are seeking an experienced Incident Manager to join a regional digital operations team supporting commercial business applications across Asia. The role is responsible for leading the management of production incidents, ensuring quick resolution, and driving continuous improvements in support processes. You'll collaborate with...

**The Responsibilities of the Role**: - Always on top of any major incident and oversee the entire process from detection to resolution. - Facilitate bridge calls with relevant teams during major incidents and potential critical issues. - Maintains quality handling of Jira tickets, from creation to closure. - Constant follow up on open tickets as...

**Responsibilities** - Incident Management: Experience in managing incidents, including response strategies and postmortem analysis, is critical for maintaining system reliability. - Troubleshooting: The ability to diagnose and resolve issues quickly is a key trait for any Incident Manager. - Networking Knowledge: A solid grasp of networking concepts helps...

Incident Manager Responds to, facilitates and administers ITIL and related service support processes for global bp. Resolves Critical Incidents and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and...

Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements...

**Key Responsibility of Incident Manager**: - Demonstrate strong commitment and drive in ensuring effective service delivery to customers - The role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy and navigate an internal stakeholder landscape to deliver world class customer services -...

**About the role**: To ensure the effective and efficient management of incidents within an organization, aiming to restore normal service operations as quickly as possible with mínimal disruption to business operations by connecting the right people together and managing the incident until resolution and keeping all relevant parties updated. **As an...

**Job Summary**: - The Incident and Problem Manager is responsible for managing the lifecycle of all incidents and problems to restore normal service operation as quickly as possible and to minimize the adverse impact on business operations. - This role ensures the effective implementation of ITIL processes related to incident and problem management and...

**Key Responsibilities**: - Act as the primary point of contact for all incidents and problems - Respond to incidents and problems in a timely and effective manner - Establish procedures and guidelines for incident and problem management - Coordinate with other teams to resolve incidents and problems - Identify common issues across teams and services -...