Operations Lead

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia SERVAUTO SDN. BHD. Full time

OverviewServAuto is rapidly expanding across workshops, partner platforms, and new service categories. We are looking for an Operations Lead (COO's Office) who acts as the COO's execution partner — someone who can drive new projects, coordinate teams, solve operational issues quickly, and turn plans into smooth, on-ground execution.This is not a routine admin or SOP-only role.This is a project-driven, action-focused leadership role that ensures ServAuto's strategic initiatives are delivered on time and at high quality.Key Responsibilities1. Project Leadership & ExecutionLead new strategic initiatives from planning → execution → monitoring.Translate COO's directives into clear project plans with timelines and deliverables.Drive cross-functional execution for major initiatives (e.g., Carsome collaborations, new service categories, new partner workshops, new product rollouts).Track progress daily and remove roadblocks to ensure timely delivery.2. COO Support & Decision ExecutionServe as the COO's operational extension — ensuring decisions become actions.Clarify, assign, and follow up on tasks across teams.Provide structured updates, reports, and insights to the COO.Make sure no action item or follow-up is missed.3. Cross-Department CoordinationAct as the main connector between BD, CS, Ops, Logistic, Warehouse, Sales, Marketing, and Finance.Ensure information flows clearly and all teams understand their responsibilities.Prevent miscommunication and delays during execution.Ensure readiness and alignment before launching new projects or campaigns.4. Operational Problem-SolvingQuickly troubleshoot issues (missing orders, workshop errors, delays, fulfilment gaps).Coordinate with relevant teams to resolve fast and permanently.Identify recurring issues and recommend practical, preventive solutions.5. Light Process Structuring (Non-Technical)Use simple tools (sheets, trackers, checklists) to support project execution and accountability.Ensure teams follow basic processes, especially during rollout of new services or products.6. Partner & Expansion SupportAssist in onboarding new workshops, ensuring readiness for service delivery.Coordinate stock preparation, training schedules, QC requirements, and launch setup.Work with BD to strengthen workshop performance and compliance.Success Metrics / KPIsTimely and successful launch of new projects.High execution rate of COO's directives (>95%).Faster problem resolution and reduced repeat issues.Improved coordination between departments.Strong workshop readiness and performance during new rollouts.RequirementsMust-HaveStrong experience in operations, project management, or chief-of-staff roles.Proven track record of driving cross-functional projects successfully.Excellent organisational skills and follow-through discipline.Strong communication and stakeholder management skills.Ability to work in fast-paced, high-change environments.Ownership mentality — proactive, dependable, gets things done.Good-to-HaveExperience in startups, automotive services, e-commerce, or retail operations.Familiarity with digital collaboration tools (Lark, Sheets, Notion, Trello, etc.).Exposure to scaling companies or multi-location operations.Personality TraitsHighly proactive and resourceful.Natural driver — pushes progress without waiting to be told.Calm under pressure, solution-focused.Strong interpersonal skills and professional maturity.Detail-oriented yet able to keep a big-picture view.

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