Manager, ICT Network, System Integrator

2 days ago

Cyberjaya, Selangor, Malaysia Altel Communications Sdn Bhd Full time 120,000 - 240,000 per year

Key Responsibilities of this job:

1. Design & Architecture

  • Lead the design of enterprise-grade Campus LAN, SD-WAN, and SASE solutions.
  • Develop high-level and low-level network designs, including topology diagrams, IP addressing schemes, and security policies.
  • Evaluate and recommend network technologies and vendors based on client requirements.

2. Implementation & Integration

  • Oversee and execute end-to-end deployment of network infrastructure.
  • Configure and integrate firewalls, routers, switches, and SD-WAN appliances.
  • Ensure seamless integration with existing systems and third-party platforms.

3. Operations & Life-Cycle Management

  • Establish operational procedures for monitoring, maintenance, and upgrades.
  • Conduct performance tuning, fault isolation, and root cause analysis.
  • Provide post-deployment support and optimization services.

4. Client Engagement & Delivery

  • Collaborate with clients to gather requirements and present technical solutions.
  • Lead technical workshops, presentations, and training sessions.
  • Act as a trusted advisor for network strategy and transformation initiatives.

5. Key Deliverables:

  • Network Design Documents (HLD/LLD)
  • Implementation Plans and Configuration Templates
  • Test and Validation Reports
  • Operational Runbooks and SOPs
  • Technical Presentations and Client Reports

6. Associated Deliverables:

  • Produce, update, review and approve Trouble-shooting Knowledge Base, Operations & Maintenance technical, Operation Readiness Checklist, UAT checklist, MOP documentations, etc. as compliance to Managed Services industry certifications (ISO 27001/2, etc.)
  • Review and approve Technical Support Bulletins and other technical documentation in the Knowledge Base for initial investigation by Tier 1 & 2 NOC
  • Review and approve of technical documentation part of Operations & Maintenance SOPs for training materials, manuals, troubleshooting guides, etc.

Qualifications:

  • Degree in Networking, Engineering, IT, or equivalent.
  • Knowledge of Zero Trust Network Access (ZTNA) principles.
  • Exposure to ITIL practices and service management frameworks.
  • Professional Certification – any of the below will be advantageous: ITIL, CISCO (CCNP, etc.), Fortinet (NSE 4,5, 6), Certified of Datacentre Professional/ Advanced, Certified IP Engineer (CIPE), other networking related.

Minimum years of experience required to perform this job:

  • 7+ years in Network, IP Packet, Cloud. Hands-on experience in enterprise network design and implementation.

Required functional competencies:

  • Deep understanding of IP networking, routing protocols (OSPF, BGP, EIGRP), and VLANs.
  • Expertise in SD-WAN technologies (Cisco, Fortinet, VMware, etc.)
  • Strong knowledge of firewall platforms (Palo Alto, Fortinet, Cisco ASA/Firepower).
  • Experience with SASE frameworks and cloud-delivered security models.
  • Familiarity with network automation and orchestration tools (e.g., Ansible, Python, Terraform).
  • Proven track record with Tier 3 Deep Technical Support (based on ITIL Processes), meeting response and resolution KPIs of Managed Services.

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