customer service executive

4 days ago


Batu Kawan, Penang, Malaysia CLASSA INDUSTRIAL (M) SDN BHD Full time

DUTIES & RESPONSIBILITIES:-

  • PLANNING AND SCHEDULING.
  • RECEIVE, REVIEW AND PROCESS CUSTOMER NEW ORDER, CHANGE ORDER REQUEST CORRECTLY AND PROMPTLY, PROVIDED DELIVERY COMMITMENT TO THE CUSTOMER.
  • UPDATE CUSTOMER ORDERS INTO SAP SYSTEM.
  • EVALUATE THE PRODUCTION CAPABILITY TO MEET ON TIME DELIVERY.
  • DETERMINE AND CONTROL BUFFER STOCKS.
  • MONITOR AND EXPEDITE DELIVERY.
  • ENSURE ORDERS COMPLETED WITH PROPER SYSTEM TRANSACTION BEFORE RELEASE FOR SHIPMENT.
  • ATTEND TO CUSTOMER QUERIES/ COMPLAINTS OF ORDER AND DELIVERY STATUS.
  • CLOSELY MONITOR WITH PLANNER, PRODUCTION AND PURCHASER ON ALL COMMITMENTS (PRODUCTION SCHEDULE, RAW MATERIAL INCOMING STATUS).
  • CLOSELY MONITOR WITH STORE TO ENSURE SHIPMENT ARRANGAGEMENT PER SHIP PLAN GIVEN DAILY.
  • CLOSELY MONITOR WITH CUSTOMER ON THE ORDER/ FORECAST STATUS.
  • CLOSELY MONITOR ON CUSTOMER DEMAND INCREASE OR DECREASE, WORK WITH PLANNER & PURCHASER TO AVOID ANY DELAY DELIVERY.
  • FOLLOW UP CUSTOMER LIABILITY.
  • VISIT CUSTOMER (IF REQUIRED).
  • REVIEW & PROCESS CUSTOMER COMPLAINT IN THE MEETING ACCORDINGLY CUSTOMER SATISFACTION.
  • AD HOC ASSIGNMENT AS AND WHEN NECESSARY.

REQUIREMENTS:-

  • MINIMUM DIPLOMA, BACHELOR'S DEGREE, PROFESIONAL DEGREE OR EQUIVALENT.
  • AT LEAST 2-3 YEARS WORKING IN RELATED FIELD (INJECTION MOLDING & SUB-ASSEMBLY).

SKILLS:-

  • FAMILIAR IN SAP SYSTEM ADD ADVANTAGES.
  • POSSES EXCELLENT SPOKEN & WRITTEN ENGLISH WITH HIGH INITIATIVE, POSITIVE ATTITUDE, PLEASANT PERSONALITY AND INTEGRITY.
  • CREATIVE AND RESOURCEFUL, CAPABLE FOR MANAGING MULTI TAKS AND WORK UNDERTIGHT DEADLINE.

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Maternity leave
  • Opportunities for promotion

Work Location: On the road



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