Customer Engagement Coordinator

1 week ago

Batu Kawan, Penang, Malaysia Gard Inc Sdn Bhd. Full time 25,000 - 70,000 per year

About the role

We have an exciting opportunity for a Customer Engagement Coordinator to join our dynamic team at Gard Inc Sdn Bhd. This full-time position is based in Batu Kawan, Penang, and offers the chance to be part of a growing organization committed to delivering exceptional customer experiences.

What you'll be doing

  • Response to customer inquiries via telecommunication channels (calls, emails, chats, Zendesk).
  • Handle customer support in HVLS major minor service across the central region / east Malaysia.
  • Reply to the client's inquiries and provide quotations & close the deals.
  • Process orders, forms, applications, requests & cashiering.
  • Help to determine service fee pricing schedules.
  • Monitor payment for HVLS major minor service, obtain deposits and balance of payment from clients.
  • Maintain client records & build a good relationship with the clients.
  • Assist in providing before / after-sales service for clients.
  • Keep a record of customer interactions, transactions, comments & complaints.
  • Working closely with all relevant personnel (internal and external) to ensure the jobs are run smoothly.

What we're looking for

  1. Proven experience in a customer service or call centre role, preferably within the air circulation or ventilation industry
  2. Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  3. Strong problem-solving and critical thinking abilities to handle a variety of customer queries
  4. Proficiency in Mandarin and English, both written and verbal
  5. Adaptability and the ability to work in a fast-paced environment
  6. A genuine passion for delivering outstanding customer service

About us

Gard Inc. is a reputable leader in advanced HVLS fans and a specialist in innovative air ventilation systems, smart hand dryers and other electrical consumer products for industrial and commercial usage. With a strong focus on customer satisfaction and a commitment to excellence, we have established ourselves as a trusted partner for our clients. Our talented team of professionals is dedicated to driving growth and delivering exceptional results, and we are always looking for passionate individuals to join our organization.

If you are excited about the prospect of taking on this role and contributing to the success of Gard Inc Sdn Bhd., we encourage you to apply now.

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