Member Relations Specialist

About Us

Here at UN Global Compact Network Malaysia & Brunei (UNGCMYB), we are at the forefront of business sustainability. We are more than just an organisation; we are a dedicated extension of the United Nations Global Compact (UNGC). Our purpose is to catalyse meaningful change within corporations and SMEs, empowering them through innovative learning experiences, powerful networking opportunities, and essential enabling resources. Every initiative we champion is anchored in the UNGC's foundational Ten Principles and passionately aligned with the Sustainable Development Goals (SDGs), advocating and shaping for a truly sustainable collective future.

The Opportunity

We are seeking a highly motivated and client-focused Specialist, Member Relations, to be the primary point of contact for our valued members. In this vital role, you will be responsible for building strong relationships, ensuring member satisfaction, and facilitating meaningful engagement within our community. If you are passionate about helping others, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply.

Key Responsibilities

Member Support & Engagement:

• Serve as the first point of contact for all member inquiries, concerns, and feedback, providing timely and accurate information via phone, email, and in-person.
• Proactively engage with members to understand their needs, identify opportunities for enhanced service, and ensure their continued satisfaction.
• Assist members with navigating organisational resources, programs, and services.
• Further improve, execute and maintain member retention and loyalty.

Event & Program Support:

• Assist in the planning, coordination, and execution of member events, workshops, and programs.
• Support member registration processes and provide on-site assistance during events.
• Help promote member-exclusive opportunities.

Administrative & Database Management:

• Maintain accurate and up-to-date member records in the database (CRM).
• Process new member applications, renewals, and related administrative tasks.
• Generate reports on member engagement and satisfaction metrics.
• Manage member correspondence and documentation efficiently.

Collaboration:

• Work closely with other departments (e.g., Marketing, Programmes, Operations) to ensure a seamless member experience.
• Contribute to a positive team environment and share best practices.

Qualifications

Education: 

• Bachelor's degree in Communications, Marketing, Business Administration, or a related field (or equivalent practical experience).

Experience: 

• 1-2 years of experience in a customer service, client relations, or member support role. Fresh graduates are encouraged to apply.

Required Skills

• Exceptional interpersonal and communication skills (written and verbal).
• Strong active listening skills and empathy.
• Proficiency in using CRM software and Google Workspace
• Excellent organisational skills and attention to detail.
• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
• Problem-solving aptitude and ability to resolve issues professionally and efficiently.
• A proactive and positive attitude with a strong commitment to member satisfaction.
• Experience with Salesforce or any CRM tool is preferred.
• Familiarity with corporate sustainability is preferred.

What we Offer

• Competitive salary and benefits package (medical coverage, etc.).
• Career Growth & Opportunities for professional development.
• Meaningful work that impacts our community.

Application Submission:

Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role to

, cc:

with the subject line: "Job Application: Member Relations Specialist" before 2 December 2025. Please ensure that your email includes the following items:

1. Applicant's resume.
2. Cover Letter expressing your motivation for this role (1-2 pages).
3. Availability (earliest start date).

Failure to attach the above mentioned documents may result in your application being rejected.