Manager, Contract Management Services, Ops Risk and Control

Job Summary

• Supply Chain Management (SCM) is responsible for the overall commercial and risk management of the Bank's external third-party suppliers. To meet increasing business demands, SCM is establishing a new capability to support Contract Managers/Owners in fulfilling their obligations for managing third-party contracts under their accountability.
• The Manager, Contract Management Services (CMS), Ops Risk and Control coordinates and supports Contract Manager/Owners with audits engagements, regulatory reviews and third-party supplier questionnaires impacting the function. This role serves as a subject matter expert, advising and supporting Contract Managers/Owners in executing controls and addressing potential gaps related to country-specific regulatory requirements. The role ensures effective compliance throughout the contract lifecycle, aligned with banking regulations and risk requirements.
• The Manager, CMS, Ops Risk and Control will work closely with CMS Category leads, Risk Group Leads and Contract Managers/Owners to ensure that all documented issues are factual, accurate and complete.

Key Responsibilities

• Support the Head, CMS in accelerating the delivery of efficiencies and advancing CMS services across the Bank and all applicable categories, ensuring alignment with the Bank's overall procurement lifecycle objectives.
• Support development and implementation of comprehensive risk management frameworks, policies, and procedures, focusing on risk and compliance management.
• Provides strategic oversight and operational leadership for Ops Risk and Control within CMS services, ensuring timely and effective resolution of stakeholder issues across the Bank.
• Contribute to the design and development of the overall CMS framework to clarify roles and responsibilities, particularly in work allocation between category, supplier management, and sourcing teams. This includes articulating the scope and value proposition of Contract Management Services.
• Drive risk control self-assessment (RCSA) programs to identify, assess, and mitigate operational risks across business units and functions.
• Established key risk indicators (KRIs) and performance metrics to monitor risk exposure and ensure compliance with regulatory requirements.
• Collaborated closely with cross-functional teams to conduct risk assessments, identify control gaps, and develop effective risk mitigation strategies. (M7)
• Act as the primary point of contact for Ops Risk and Control CMS and ensure inquiries and issues from the stakeholders are addressed in a timely manner.
• Provide regular updates, dashboards, and reports to senior management on sourcing process activities and performance, including progress updates on key initiatives (e.g. FFG, cost optimisation programmes, etc)
• Establish the findings are factually correct through appropriate information gathering and obtaining corresponding domain head's approval before the findings are published in the final reports.
• Maintain status of regulatory requirements tracker with necessary updates and knowledgebase and also manage the central tracker of audit engagements.
• Coordinate with domains to ensure external audit issues are closed before target dates.
• Ensure remedial actions are prioritized into requirements.
• Maintain an inventory of regulatory responses from the first line to expedite future responses.
• Continuous Improvement
• Support initiatives and identify use cases to optimise process and cost efficiency (e.g. Automation, AI, Process Simplification)
• Leverage technology and best practices to streamline workflows and improve data accuracy and accessibility.
• Drive initiatives to optimize value creation through effective contract management.
• Monitor and improve end user experience.
• CMS Day-to-day
• Oversee teams delivering the CMS to Contract Managers/Owners
• Support the Contract Manager/Owner through Contract Owner Training, Risk assessments are completed, and contracts documents are in order.
• Ensure Contract Compliance has been completed to enable the contracts to be operational.
• Ensure that the key contract obligations are registered in the key obligations log; and
• Work with the Contract Manager to attest that the contract obligations are known and understood.
• Provide support for catalogue creation and maintenance
• Ensure that the commercial obligations that relate to spend are recorded and logged with finance for forecasting purposes
• Work with the Contract Managers/Owners to manage contracts changes, amendments, and updates.
• Assist Contract Managers/Owners in system meta data changes, include Contract Manager/Ownership changes
• Support regulatory driven contract changes programs
• Support Contract Managers/Owners with Day 2 period risk assessments as required by TPRM standards.
• Support the resolution of risk exceptions
• Maintain a flight plan of key contract dates (a flight plan), that includes renewal notice periods, expiry dates and
• Provide exit management support to Contract Managers/Owners, including working with Legal for termination notices.
• Be accountable for data quality for any information produced and maintained within the responsibilities performed under CMS for Banking Operations and Marketing Contracts
• Identify and work with key stakeholders where applicable to mitigate risks associated with CMS, including financial, operational, and reputational risks
• Ensure CMS activities comply with internal policies, industry standards, and regulatory requirements.
• Raise Identified potential risks in contracts and work with applicable stake holders to develop strategies to mitigate them.
• Work with applicable stake holders to manage and resolve any disputes or issues that arise during the sourcing to contract lifecycle.
• Monitor and manage supplier compliance with regulatory, legal and ethical standards
• Develop and implement risk management strategies to minimize potential disruptions in the supply chain.
• Own the internal and external audit support and related action plans.
• Establish and ensure that Data Quality is maintained to the required standards.

Key Stakeholders

• Head, SCM Contract Management Services, GPO
• Global Category Managers and Supplier Managers
• Contract Managers/Owners
• Legal
• Compliance
• Finance/Tax
• Audit/Risk
• Applicable Suppliers

Qualifications

• Degree in Business Administration, Supply Chain Management, Contract Law, or a related field.
• A minimum of 5 years of experience in procurement and/or contract management, and/or supplier management
• Prefer at least 2 years in a leadership role within the banking or financial services sector.
• Knowledge of contract law, procurement, and supplier management best practices.
• Attention to detail.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in procurement and contract management software and key technology trends
• Languages-English (must), Thai, Vietnamese, Korean, Chinese (advantageous)

Skills And Experience

• Contract Management
• Project Management
• Knowledge in ERP system (Ariba)
• Commercial Contract knowhow
• Communication skills
• Commercial Risk Management
• Team Management
• Negotiation Skills
• Risk Management
• Stakeholder Management

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
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