operation manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia JY SPRING DRINK SDN BHD Full time

We are looking for a highly skilled and experienced F&B Operations Manager to oversee daily food and beverage operations. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional hospitality experiences while ensuring operational excellence.

Key Responsibilities:

- Overseeing the daily operations of F&B outlets, ensuring seamless service and operational efficiency.

  • Supervise and support the front-of-house and back-of-house teams, ensuring high levels of customer satisfaction.

  • Monitor food quality, hygiene, and safety standards in compliance with company and regulatory requirements.

  • Coordinate staff scheduling, training, and performance evaluations to optimize productivity.

  • Implement and maintain SOPs to enhance operational efficiency and service quality.

  • Handle guest feedback, resolve complaints professionally, and ensure excellent customer service.

  • Support the Group Operations Manager in achieving business objectives and financial targets.

Job Requirements:

- Diploma/Degree in Hospitality, F&B Management, Business Administration, or a related field.

  • Minimum 5 years of working experience in Food Service, HORECA, or B2B Sales (FMCG or Food Ingredient industry preferred).

  • Strong leadership, communication, and problem-solving skills.

  • Strong skills in Market Analysis, Strategic Planning, and Statistical Reporting.

  • Hands-on experience in restaurant management and service operations.

  • Knowledge of food safety regulations, hygiene standards, and best practices.

  • Ability to multitask and work in a fast-paced environment.

  • Excellent communication, negotiation, and presentation abilities.

  • Proficiency in Microsoft Office and F&B management systems is an advantage.

  • Self-driven, analytical thinker with strong teamwork and adaptability skills.

  • Possess a valid driving license and willing to travel when required.



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