Customer Experience Executive

2 days ago

Petaling Jaya, Selangor, Malaysia EV CONNECTION SDN. BHD. Full time 40,000 - 60,000 per year

Job Responsibilities

  • Deliver excellent customer service and manage the needs of our customers through our communication channels (Phone, Email, and WhatsApp etc)
  • Professionally handle inquiries from clients and customers.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate a high degree of integrity and confidentiality. Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues such as charging, pricing / invoice queries etc.

Job Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Proficiency in both Bahasa Malaysia and English with the ability to communicate effectively
  • Fresh graduates are encouraged to apply for this position.
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • High adaptability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
  • Computer literate with proficiency in MS Office (XLSX, DOC, PPT), GoogleSheets, Whatsapp web etc
  • Flexibility to work in shifts (including weekends and holidays)

More On EV Connection

EV Connection is a leading EV Charging company that has an integrated portfolio encompassing supply, installation, operations, maintenance and R&D. We also operate the JomCharge network, one of the largest EV Charging networks in Malaysia. We are currently in the midst of expanding regionally and are actively looking out for talent that can support our growth.

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