Technical Sales Cloud Solution

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at

work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and

start your journey to #BeMore

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentoredby expertsin your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma or Bachelor's Degree, Professional Degree, Master's Degree in any field
• At least 3 year of experience in inside/field sales as a Pre-Sales Engineer, Solutions Engineer, Solution Architect, or Technical Sales Representative, with strong exposure to cloud solutions (preferably Microsoft Azure, AWS, or Google Cloud).
• Cloud architecture certification from any major provider is an added advantage (e.g. AWS Architect, Azure Architect, Microsoft Cloud Associate/Specialist).
• Solid understanding of Cloud Computing model include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS).
• Excellent verbal and written communication skills in English.
• Excellent presentation skills with the ability to communicate technical concepts clearly.
• Proven track record of achieving revenue targets and ability to collaborate effectively with diverse teams.

Who is TDCX?

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit