Technical Project Support Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Rapsys Technologies Pte. Ltd Full time

Job Title: Technical Project Support Manager

Role Summary

The Technical Project Support Manager is responsible for overseeing technical project operations, supporting pre-sales and post-sales activities, and managing the execution of hardware/software deployment and leasing projects. This role requires a strong understanding of ICT systems, excellent tender management skills—especially in e-Perolehan—and hands-on experience in managing service-level agreements and vendor coordination for both private and government-sector clients.

Key Responsibilities

Project Support & Execution

  • Coordinate and support ICT project implementation, ensuring technical deliverables are met within timelines and budgets.
  • Collaborate with project teams, engineers, and vendors to deliver hardware maintenance and leasing services efficiently.
  • Monitor and track project progress, proactively flagging risks and delays.

Tender Management & Documentation

  • Lead preparation and submission of proposals and tenders for both government and private sector projects.
  • Manage the full e-Perolehan lifecycle including registration, bid submission, documentation compliance, and clarification processes.
  • Liaise with procurement teams to ensure timely and accurate tender documentation.

Pre-Sales & Solution Support

  • Provide technical input for customer proposals and quotations in collaboration with the sales team.
  • Conduct site visits, technical assessments, and customer consultations as needed.
  • Prepare Bill of Materials (BOM), technical specifications, and solution architecture for ICT hardware and software requirements.

ICT Equipment & Service Management

  • Oversee leasing, servicing, and lifecycle management of computer hardware and software.
  • Ensure uptime and performance of leased equipment and coordinate periodic maintenance with vendors.
  • Maintain records of service contracts, warranties, renewals, and incident resolutions.

Key Requirements

Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or a related ICT discipline.

Experience

  • Minimum 5 years of experience in ICT project support or technical project management.
  • Proven experience in:
  • Government and private sector tender processes, especially e-Perolehan.
  • Pre-sales support for ICT solutions.
  • Hardware maintenance, leasing services, and service contract execution.
  • Sales and servicing of computer equipment, including both hardware and software components.

Technical Skills

  • Familiarity with enterprise hardware and networking systems.
  • Knowledge of ICT compliance, procurement protocols, and project documentation standards.
  • Proficiency in Microsoft Office, project management tools (e.g., MS Project, Trello), and CRM/ERP systems (advantageous).

Soft Skills

  • Strong communication and coordination skills with internal and external stakeholders.
  • Ability to multitask and work under pressure in a deadline-driven environment.
  • High attention to detail and accuracy in documentation.
  • Excellent problem-solving, follow-up, and decision-making skills.

Job Type: Full-time

Pay: Up to RM9,000.00 per month

Application Question(s):

  • Do you have at least 5 years of experience in ICT project support or technical project management?
  • Have you managed government or private sector tenders, specifically using e-Perolehan?
  • Do you have experience managing hardware/software leasing, maintenance, and service contracts?
  • Are you familiar with enterprise ICT hardware, networking systems, and pre-sales solution support?
  • Can you coordinate effectively with internal teams, vendors, and clients to ensure timely project delivery?

Work Location: In person

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