Assistant Manager, Policy Administration Department
3 days ago
Assistant Manager, Policy Administration Department
The incumbent will support end‑to‑end commercial policy issuance operations and play a key role in driving transformation initiatives to improve process efficiency, system integration, and service quality. The role requires strong analytical capability, operational knowledge, and project management skills to collaborate with cross‑functional teams and ensure successful execution of business improvements.
The key responsibilities will include but are not limited to:
A. Policy Issuance & Operational Management
Oversee and perform end‑to‑end commercial policy issuance activities with accuracy and compliance to guidelines.
Ensure timely turnaround of Policy documents inclusive of endorsements and renewals.
Review submitted cases to ensure completeness, accuracy, and adherence to underwriting and regulatory requirements.
Support process investigations and resolve escalations related to policy issuance or system issues.
Monitor daily operational performance and provide insights for service improvement.
B. Transformation & Process Improvement
Participate in commercial transformation projects, focusing on process optimization, automation, and digitalization.
Analyze current workflows, identify gaps, and propose enhancements to improve efficiency and customer experience.
Collaborate with IT, Operations, Underwriting, and Business teams to ensure smooth implementation of system changes.
Assist in user acceptance testing (UAT), documentation of business requirements, and validation of system fixes.
Track project milestones, follow up with stakeholders, and support reporting to management.
C. Governance, Compliance & Quality Assurance
Ensure all policy issuance activities comply with internal policies, regulatory requirements, and audit standards.
Conduct periodic quality checks and provide recommendations for improvement.
Maintain accurate records, audit trails, and reporting for governance purposes.
Required Skills & Competencies
Strong understanding of insurance operations, especially commercial lines, and policy issuance processes.
Experience in process improvement, digital transformation, or operational optimization projects.
Good analytical skills with the ability to interpret data and identify root causes.
Detail-oriented, organised, and able to manage multiple priorities under tight timelines.
Good communication and problem-solving skills.
Qualifications
Bachelor's degree in Business, Insurance, Finance, or related field.
Minimum 4 to 6 years of experience in insurance operations or commercial policy issuance.
Experience supporting transformation or system enhancement projects is an added advantage.
-
Senior Executive, Compliance
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AmanahRaya Kenedix REIT Manager Full timeBrief summary of position's purpose or role – the primary objective of the roleThis role supports the Manager of Compliance Unit and the Head of Risk, Compliance & Legal Department in ensuring that AmanahRaya-Kenedix REIT Manager complies with all applicable laws, regulations, guidelines, and internal governance frameworks. Key responsibilities include...
-
administrative assistant
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pengurusan Aset Air Berhad (PAAB) Full timeMain responsibilities:To assist the superior in daily operations and in all clerical and administrative tasks of the department.Tasks:Perform general administrative and clerical duties, including typing work with minimal errors and in compliance with the Company's document policy.Ensure that soft copies of files and reports are kept in accordance with the...
-
Jr. Policy Researcher
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia European Institute of Policy Research and Human Rights SIA Full timeThe European Institute of Policy Research and Human Rights is a prestigious institution that offers cutting-edge online programs designed to educate future leaders in policy research, human rights, and related disciplines. Our mission is to deliver world-class skill enhancing programs to candidates globally, equipping them with the knowledge and skills to...
-
Assistant Manager, Office Administration
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Roundtable on Sustainable Palm Oil (RSPO) Full timeThe Roundtable on Sustainable Palm Oil (RSPO) is a global partnership to make palm oil sustainable. Today, the RSPO is a global, non-profit organisation with over 6,000 voluntary members across 104 countries and territories, representing every link in the supply chain: oil palm producers, palm oil processors and traders, consumer goods manufacturers,...
-
Senior Fellow- Research(SRFP)
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia European Institute of Policy Research and Human Rights- Policy Research Section (SRFP Department) Full timeTheEuropean Institute of Policy Research and Human Rightsis a prestigious institution that offers cutting-edge online programs designed to educate future leaders in policy research, human rights, and related disciplines. Our mission is to deliver world-class skill enhancing programs to candidates globally, equipping them with the knowledge and skills to...
-
Administrative Executive
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Will enclosed during phone screening Full timeJob SummaryThe Administrative Executive is responsible for ensuring smooth day-to-day office operations by providing administrative, facilities, and business support services. This role supports internal departments, maintains office efficiency, and ensures a professional and well-coordinated working environment.Key ResponsibilitiesAdministrative...
-
Administrative Assistant
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia f3-f789-4f4c-ae88-0365b08ed1e3 Full timeJOB DESCRIPTIONAssist the F&B Manager with daily administrative tasks and departmental coordination.Prepare and manage correspondence, reports, and documents related to menus, staffing, and inventory.Maintain accurate records, files, and databases for inventory, supplier contracts, training logs, etc.Process purchase orders, track invoices, and assist in...
-
Administrative Assistant, Restructuring
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crowe LLP Full timeJob Responsible:Assist in administrative tasks and paperwork's for various insolvency engagements such as liquidations, and receiverships.Assist the team with conveyancing matter.Assists in other administrative tasks in the department.Job Requirement:Possess at least a degree in Administrative Management, Finance, Commerce or Accounting.Fresh graduates and...
-
Administrative Officer
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Franky Construction Sdn Bhd Full timeOffice AdministrationManage day-to-day office operations and ensure smooth functioning.Maintain proper filing systems (physical and digital).Monitor and replenish office supplies and inventory.Document & Correspondence HandlingPrepare, review, and distribute letters, reports, and memos.Handle incoming and outgoing mail, emails, and calls.Meeting & Schedule...
-
head of department
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia HELP UNIVERSITY SDN. BHD. Full timeJOB PURPOSETo lead and manage the Department of Education by delivering high-quality teaching, ensuring academic excellence, overseeing curriculum development, and providing strategic direction in line with HELP University's goals and values. The HOD will foster a supportive learning environment, drive academic innovation, and maintain strong alignment...