Customer Service Representative

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Join Our Global Team as a Customer Service Representative

Are you meticulous, proactive, and ready to make an impact in a fast-paced global environment? We're looking for a dedicated talents to join our high-functioning team and play a vital role in our international success.

Your Impact & Opportunity:

• Drive Financial Efficiency: Execute timely and high-quality invoice processing and job file management according to KPIs.
• Ensure Profitability: Verify rates meticulously to ensure invoice integrity, reduce disputes, and assure end-to-end profitability.
• Be a Problem Solver: Resolve invoicing queries and disputes effectively with customers and international branches.
• Collaborate Globally: Utilize strong communication skills to proactively address issues and meet urgent requirements. You'll have opportunities to directly support international job tasks.
• Own Your Workflow: Plan workload efficiently and collaborate within the team and with external parties for smooth global operations.

What You Need to Succeed:

• A minimum of a Diploma in a related field. Fresh graduates are welcome to apply; equivalent relevant working experience is also valued.
• Experience in international freight forwarding, invoicing, or costing is a significant advantage.
• Excellent communication and interpersonal skills – you build rapport easily.
• A keen eye for detail and the ability to thrive under tight deadlines.
• Working proficiency in MS Word and Excel; familiarity with CW1 system is value add.
• Fluency in both written and spoken English and Mandarin is essential to support international counterparts.
• Flexibility: A willingness to occasionally work overtime and during Malaysia public holidays to meet business demands.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

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