E-Commerce Executive – MSSD

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia Honor Technology (Malaysia) Shd Bhd Full time 60,000 - 120,000 per year

Overview:

The E-Commerce Executive is responsible for the day-to-day operational management of online sales channels, ensuring smooth store operations and a seamless shopping experience. This role focuses on driving online sales performance, enhancing customer engagement, and optimizing store operations across various e-commerce platforms.

Key Responsibilities:

i. Manage and optimize online sales channels including the company website and third-party marketplaces (e.g., Lazada, Shopee, TikTok Shop).

ii. Develop and execute e-commerce strategies and marketing campaigns to drive traffic, increase conversion, and retain customers.

iii. Handle product listings, pricing, and promotional activities to ensure accuracy and consistency across all platforms.

iv. Oversee order processing and fulfillment operations, including logistics coordination, delivery, and returns management.

v. Manage return and refund cases efficiently, resolving customer issues promptly to maintain a positive shopping experience.

vi. Collaborate with cross-functional teams (Marketing, Inventory, Customer Service, etc.) to ensure e-commerce activities align with overall business goals.

vii. Monitor stock levels and coordinate with relevant departments to ensure accurate online inventory and timely replenishment.

viii. Track and analyze sales performance, traffic data, and customer behavior using platform analytics to identify growth opportunities.

ix. Support the implementation of new tools, features, or campaigns that enhance online store operations and customer engagement.

x. Perform any other duties as assigned from time to time.

Qualifications:

i. Bachelor's Degree or Diploma in Marketing, Business, E-Commerce, or a related field (preferred).

ii. Minimum 2 years of working experience in e-commerce operations and ERP systems, particularly with platforms such as Lazada, Shopee, and TikTok Shop.

iii. Strong knowledge of e-commerce operations, product merchandising, and online sales strategies.

iv. Excellent organizational, coordination, and time management skills with the ability to handle multiple priorities effectively.

v. Meticulous attention to detail and strong analytical and problem-solving skills.

vi. Proactive, independent, and able to work well in a fast-paced, collaborative team environment.

vii. Excellent written and verbal communication skills in English, Malay, and Chinese

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