PUMA - Store Supervisor

5 days ago

Kampong Baharu Balakong, Selangor, Malaysia Halo Ventures Sdn Bhd Full time

Job description

We are looking into expanding the sales team for our Puma Store and would like to invite applicants to fill various sales positions. Do apply if you possess a pleasant disposition, are in good command of English, Mandarin and/or Bahasa Malaysia and enjoy working in a cheerful environment among team players. Positions are available in AEON MALL CHERAS SELATAN. Those with merchandising skill are strongly encouraged to apply.

Key Responsibilities

1. Team Management

  • Recruit, train, and supervise a team of Senior Sales Assistant and Junior Sales Assistants to deliver outstanding customer service.
  • Provide ongoing coaching, mentoring, and performance evaluations to ensure team members meet or exceed sales targets.
  • Foster a positive and motivating work environment that encourage teamwork and individual growth.

2. Sales and Business Development

  • Set sales goals and develop strategies to achieve targets, including maximizing store profitability.
  • Monitor sales performance and analyze sell through.
  • Identify best seller and low performing merchandise and implement corrective actions.
  • Plan and execute marketing and promotional initiatives to drive foot traffic and increase customer engagement.

3. Customer Service

  • Ensure customers receive exceptional service by maintaining a knowledgeable and friendly sales team.
  • Handle escalated customer concerns or complaints, resolving issues promptly and professionally.
  • Train staff on product knowledge and assist customers in making informed purchasing decisions.

4. Inventory Management

  • Oversee inventory control processes, including daily stock count, monthly stock take, replenishment, visual merchandising and monitoring stock levels.
  • Collaborate with buying teams to ensure appropriate stock assortment based on customer demand and trends.
  • Conduct regular inventory audits to minimize discrepancies and optimize stock management.

5. Store Operations

  • Maintain store standards for cleanliness, organization, and visual presentation to create an attractive shopping environment.
  • Implement and enforce operational policies and procedures, ensuring compliance with company guidelines.
  • Monitor and manage store expenses, including labor costs, supplies, and maintenance.
  • Maintain store in accordance with the visual merchandising standards or guidelines.

6. Reporting and Analysis

  • Generate regular reports on sales performance, inventory levels, and other key metrics.
  • Analyze data to identify opportunities for improvement and develop action plans accordingly.
  • Provide feedback and recommendations to senior management on sales trends, customer preferences, and market competition.

7. Staff Management

  • Prepare team monthly schedule, including assisting to schedule promoters to stores on a need basis.
  • Lead and guide the team to improve their performance, give appropriate support to meet company requirements.
  • Support the recruitment, onboarding and training of store team members.

Qualifications Requirement

  • Previous experience in retail management, preferably in the shoe and fashion retail industry.
  • Strong leadership and team management skills with the ability to motivate and develop a high-performing sales team.
  • Excellent customer service and interpersonal skills, with a passion for delivering exceptional shopping experiences.
  • Proven track record of achieving sales targets and driving business growth.
  • Strong analytical and problem-solving abilities, with the capacity to analyze data and make informed decisions.
  • Knowledge of inventory management practices and visual merchandising techniques.
  • Familiarity with retail operations, including cash handling, POS systems, and store opening/closing procedures.
  • Flexibility to work evenings, weekends, and holidays as required.

Benefits:

  • Staff Purchase Discount
  • Free uniform every 6 months
  • Performance Bonus
  • Annual Increment
  • Outpatient Medical Coverage
  • Sales Commission / Sales incentive
  • Punctuality Incentive
  • Allowances
  • Leave (Annual Leave/ Medical Leave / Maternity Leave / Paternity Leave / Compassionate Leave)
  • Career Development Opportunities
  • On-the-job training

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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