Customer Service Associate
1 week ago
Job Responsibilities
- Maintain strong knowledge of leading e-commerce products, policies, and service
standards.
- Provide excellent customer service with clear verbal and written communication and
empathy.
Handle inbound and outbound calls.
Investigate and resolve issues raised by buyers, sellers, customers, or creators (orders,
logistics, account issues, etc.).
Review and process cases within required timelines and quality standards.
Escalate cases according to MSA, SOW, and internal knowledge base workflows.
Manage high-volume customer contacts during campaign and peak seasons.
Complete and pass mandatory foundational product training.
Requirements
● English proficiency: A2–B1 for monolingual service; minimum B2 for bilingual service.
● Bachelor's degree or equivalent qualification.
● Experience in call center (voice/non-voice) or service industry preferred.
● Strong understanding of e-commerce operations.
● Typing Speed: Minimum 40 WPM, with at least 95% accuracy. Able to type while
navigating multiple systems and documenting cases. Typing test will be required
Job Type: Full-time
Pay: RM2, RM3,500.00 per month
Work Location: In person
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