Customer Service Associate

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia TSING DIGITAL TECHNOLOGY SDN. Full time

Job Responsibilities

  • Maintain strong knowledge of leading e-commerce products, policies, and service

standards.

  • Provide excellent customer service with clear verbal and written communication and

empathy.

  • Handle inbound and outbound calls.

  • Investigate and resolve issues raised by buyers, sellers, customers, or creators (orders,

logistics, account issues, etc.).

  • Review and process cases within required timelines and quality standards.

  • Escalate cases according to MSA, SOW, and internal knowledge base workflows.

  • Manage high-volume customer contacts during campaign and peak seasons.

  • Complete and pass mandatory foundational product training.

Requirements

● English proficiency: A2–B1 for monolingual service; minimum B2 for bilingual service.

● Bachelor's degree or equivalent qualification.

● Experience in call center (voice/non-voice) or service industry preferred.

● Strong understanding of e-commerce operations.

● Typing Speed: Minimum 40 WPM, with at least 95% accuracy. Able to type while

navigating multiple systems and documenting cases. Typing test will be required

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Work Location: In person



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