CFS, Secured Collection Officer

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Secured Prevention & Recovery Collection Officer

Why Join
As a Secured Prevention & Recovery Collection Officer at OCBC, you'll play a vital role in managing the secured 3+ MIA accounts by securing promise to pay in order to improve delinquency rate and increase recoveries/ upgrades of secured NPL accounts, including housing loans, term loans and overdrafts.

How you succeed
To succeed in this role, you'll need to take a customer-centric approach, understanding the unique needs and circumstances of each customer. You'll work closely with them to identify solutions, negotiate payment plans, and provide ongoing support to help them achieve financial stability. Your goal is to find mutually beneficial solutions that meet the customer's needs while also minimizing risk for the bank.

What you do

Financial

• Contribute towards reducing the 30+ and 90+ delinquencies, with the main objective to manage 3+ MIA delinquencies flow through, NPL / NPF and specific provisions for Secured products

• Contribute to meet department financial KPI including personal targets.

• Dunning for DQ3 and NPL accounts

Compliance

• Ensure strict adherence to all compliance matters (PDPA, Banking Secrecy, etc)

• Ensure that collection actions taken are within corporate guidelines, and collection policies

Processes

• Negotiate with customers for payments or repayment plan.

• Prepare proposals for composite settlement or instalment plan.

• Attend to walk in customers whenever necessary

• Attend to and process borrower's request

Human Capital

• Manage and achieve the target indicator set in Collector's scorecard and department KPI.

• Take on additional tasks and/or projects when assigned

Who you are

• Relevant tertiary or Diploma qualification or equivalent

• At least 2 years of Collections experience in Secured product

• Pleasant disposition with good interpersonal and communication skills

• Knowledge and experience in recovery

• Dunning experience in collections environment

• Good negotiation skills.

• Possess strong communication and inter-personal skill.

• Team Player

Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.