Recovery Officer

2 days ago

OCBC Malaysia Menara GE OCBC Bank Full time 40,000 - 80,000 per year
WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What you do

  • Drive recovery efforts for written-off accounts.

  • Achieve performance targets across key indicators: delinquencies, recoveries, contact attempts, PTP kept, and dollar collected.

  • Support departmental financial KPIs and cost management.

  • Submit reports within deadlines and maintain compliance with credit policies, BNM guidelines, and internal controls.

  • Implement effective collection strategies to accelerate recovery outcomes. Identify cases to be outsource to Collection Agencies promptly.

  • Ensure timely updates of agency status on collection accounts in the Debt Management (DM) system.

  • A degree in a relevant field, such as finance or business

  • At least 3 years of experience in collections or a related field, such as credit risk or customer service

  • Strong communication and negotiation skills, with the ability to work effectively with customers and internal stakeholders

  • Analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions

  • Empathetic and customer-focused, with a passion for helping others

  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines

What we offer:


Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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