Credit Operation

2 days ago

Malaysia CompAsia Full time 40,000 - 60,000 per year


Be Our Credit Operation & Recovery Officer

As a Collections Specialist, you'll manage overdue loans, contact delinquent customers, and coordinate with agents to recover payments while meeting collection targets. The role requires at least 1 year of relevant experience, strong communication and negotiation skills, and proficiency in MS Office.

Who Are We?

CompAsia is a digital and technology company specializing in end-to-end solutions for certified preowned devices, with a focus on the mobile phone life-cycle value chain, covering Trading, Financing, and Insurance.

What Role Will You Play in Shaping CompAsia's Future?

  • Prepare demand letters to defaulting customers
  • Prepare settlement details and related letters.
  • Review receivables tracking, prepare and send defaulting lists to agencies.
  • Coordinate with finance and legal team on collection issues.
  • Contacting defaulting customers to recover payments
  • Involve in the recovery of overdue payment accounts to meet targets
  • Collaborate with agents to develop collection action plans and provide monthly defaulting listings and statuses to the respective head.
  • Maintain accurate records of all communications and payments received from delinquent accounts, ensuring timely updates in the system.
  • Identify and recommend improvements for operational administrative tasks
  • Perform any other tasks assigned by the superior.

What Qualifications and Experience Will You Bring to Excel in This Role?

  • Candidate must possess a degree or Diploma qualification in any related fields
  • Minimum 1 year of relevant working experience in the collection operation / customer service department.
  • Must be able to communicate and write in English and Malay.
  • Proficiency in Mandarin is a plus.
  • Computer literate with good interpersonal skills.
  • Self-motivated and able to communicate well with people of all levels.
  • Possess strong interpersonal, problem-solving, and analytical skills.
  • Result oriented with good communication and good negotiation skill.
  • Advanced MS Office skills (including MS Excel and PowerPoint).
  • Flexible and able to handle timelines and deadlines.
  • Strong attention to detail, accuracy in work and fast learner
  • Able to multitask and demonstrate a proactive attitude.

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